As a Hilton Honors Diamond Reserve member, I have stayed at many, many properties around the USA and Europe, also.This property is very poorly run, and the service level is atrocious. They pretend to clean your room every other day, but not everyday. When you ask, they give you an attitude, and still don't do it.I stayed in arguably their nicest suite on the top floor, and that room was screaming for a makeover.The phone didn't work, and neither did the fake fireplace. When I mentioned (twice) to have an engineer repair the phone, it never got fixed. Now, the next guest will have to be inconvenienced.The ONLY reason to stay here, would be easy access to the Medical Center; absolutely no other reason.Trust me, this place is grungy.Their breakfast, which is marginal at best, leaves a lot to be desired. If you are even slightly fussy about what goes into your body, this is not the place for you. You're not in luck when it comes to good food in Albany; they are quite challenged in that aspect.The best part ??? Management could care less, whether you are happy with your stay, or not. Let that be a warning .....

We stayed at this property two times in July. It's in a good location, convenient to downtown Albany. Check in was very easy both times and I believe we had the same room, a 1 bedroom suite. The room was very large and nicely appointed. I did note that there was no bar soap in the bathroom, which I view as a negative as I do not use the bottles of goo that are mounted in the shower. The front desk staff were very helpful.There's a small fitness center and restaurant on the ground level. I appreciated that they don't charge for parking, even though the property is in the downtown area. We had Hhonors credit, which I used one time for breakfast. The buffet was very limited, close to what's provided free at Hampton Inns and similar properties. I thought the $15 price was high. We used the rest of our credits in the snack/soda shop.We would stay at this property again if we're in Albany.

Stayed at this hotel for a sports tournament that was nearby. I found the hotel to be clean and the staff to be friendly. I found it a little odd to check in on the second floor, but otherwise an enjoyable experience. Plenty of food options within walking distance. Parking was close by and there was security on site. The room was on the small side, but clean. Bathrooms were small with an odd entrance ways. But it was workable. Overall a pleasant experience. I would stay there again.

Mediocre hotel very standard amenities breakfast is reasonable you have to pay for it would you have to remember is that there is no room service available everyday and the bathrooms do become unclean and they do not tell you that if you want somehow sleeping to come in clean up the bathroom in the room that you have to tell them that some front desk staff like Luke was very helpful others terrible but crisp and not the best suited to that position there are no good dining opportunities close by

As a Hilton Honors Diamond member I enjoy staying at different properties within the Hilton portfolio when I visit a particular city. In Albany I've been to them all, so this was a re-visit to a place I had been to before. Overall it was a decent stay.This hotel, while in a medical district, is a bit off the beaten track to downtown. Since I arrive and depart by Amtrak, the need for Uber anyhow made this location a moot point.Pre check-in the day before via the app, as well as room selection, went well. Upon arrival I found the front desk staff to be cordial and helpful. My room was certainly amply sized, plenty of room for belongings. Bathroom had ample counter space. TV, WiFi, and climate control worked well. Got a good night of sleep.Despite being near a hospital, I was not bothered by emergency vehicles and sirens, although it might have been an uneventful night for them.I also found it convenient to walk a few blocks to a CVS store for necessities.Overall I would stay here again on a future visit.