Typically, I don't write reviews for chain companies such as West Elm, but I really wanted to highlight the excellent customer service provided to us by a sale person at the Fenway location. We...

This is for online west elm I couldn't be more disgusted and disappointed, i wasted 8+ hours to be treated poorly, told empty promises, and lose time from my job. We were delivered a sectional...

I bought the Harris pop up couch, and the cushion is so hard. I called and complained to the designer at the store who recommended the couch and they said wait 3 months. I called again and said it...

Always shop here. Today, my salesperson was Alison. She was knowledgable, friendly and just an asset to West Elm.

Years ago I bought 4 dining rooms chairs from West Elm that ended up being the worst items of furniture I have ever owned. I think if you sneezed hard enough near one the veneer wood would chip....