Sometimes great reviews are based on service & skill, sometimes on price, others on the owners/employees customer service skills and friendliness. Then there are the rare times where a business...

Bought guitar in to be set up. Had a terrible time trying to get them to respond to my 3 phone calls. In the end they charged me for a string change but didn't do what I originally asked them to...

Very professional folks here who go out of their way to help. They are knowledgeable and take the extra steps that are sometimes needed. Don't hesitate to look them up.

This place is a real gem, highly recommended! I had a tricky issue with a cracking lacquer finish of a recent custom made instrument and the British luthier sent me to RGB for a warranty repair...

What a wonderfully kind and professional group of people working at RGB. They took great care of my baby grand and it works beautifully now! Very responsive throughout the repair process. I...