GM sent an email prior to my arrival welcoming me to the property. She was also downstairs greeting guests in the late afternoon. Room was great and service was excellent. I will definitely stay at this property again.

Clean hotel, great location, friendly staff! Best location closest to BWI.

I was attending a Pinochle Tournament and Presidential Ball. August 26-31 was my stay. Thursday morning no water, but was fixed later that day. One elevator the entire event with 250 expected guest. The other had an Out of Order sign, the entire event. They put a sign up stating only 8 people allowed in elevator . Imagine how long in took to get to the playing area. We requested phone to be fixed 3 days, finally gave up. Women bathroom near the playing area, Out of Order the entire event. This group consisted of 80% senior women. This was truly an inconvenience. Sink in our room won’t drain, after waiting two days, I laid on floor and fixed myself. 71 year old lady with (plumber husband ) knew what was wrong. We booked this event one year in advance this was totally unacceptable. Food was great, rooms were cleaned every day. Ball was fabulous!!

It’s always a pleasure staying at this location. It’s clean & more of an upscale feel. The staff are always engaging & make you feel welcome. As someone who travels 3 out of 4 weeks a month this hotel feels more like home than most.

Stayed here for 2 nights before and after a cruise. I was surprised with the negative reviews but this was a great hotel. Staff friendly and helpful. Had breakfast and supper meals there an all were great, great selection, food hot on the buffet line and staff attentive to keeping fresh. Lobby was roomy, comfortable, wifi work well throughout the property. Rooms (4th and 5th floors) were roomy, quiet, comfortable. Beds great, showers good with decent water pressure. Definitely would stay again. Separate lobby areas for individuals and group so never crowded.