Be careful when booking non-refundable, no change reservations. Even though the cost of the room is over $575 ($600+ after fees, taxes, etc) for one night they will not refund or credit anything - even in the case of natural disaster. Hurricane prevented us from travelling so I called to cancel well in advance citing the hurricane. Customer service rep was unapologetic, didn't care - just kept citing company policy. No credit for a later trip, no let me see what I can do. I get it...it is a no refund, no change reservation. I guess I grew up in an era where doing the right thing was better than greedy policy.

Me and my wife came to this hotel for our anniversary and in the midst of all the crazy Nashville traffic and travel hands down the best part of our experience was Jeff at the valet station he was kind patient and made the most stressful part of Nashville (traffic and parking a breeze) Jeff thanks for your help and making two mid westerners feel seen and appreciated we will be back to aloft next year because of his customer service.

The room was musty and smelled like marijuana, the staff was indifferent except the valets Owen and Jeff. Very helpful with recommendations and careful with our truck. It's also a very loud college neighborhood near a very busy hospital zone.

Don't make me pay $48 a night for valet only when I have to wait 15 minute to get my car and have to go to the front desk to page valet multiple times. Ridiculous!

TJ was very friendly and had a great smile.