On the surface there is nothing wrong about this property. It is centrally located right on the river and connected via skybridge to multiple buildings including the Amway, Van Andel Arena, and elsewhere. The building is sleek, modern, and attractive. The room is spacious. The service at check-in, restaurant, and lounge is consistently friendly. That said, there is a sterile feeling to this JW in contrast to the rich, historic, colorful Amway across the street. As a titanium elite member, I received no upgrade to a river view (since the elevator bank faces the river, there are fewer rooms on that side of the building than you expect). The service at Margaux was SLOW, night after night. I always waited over half an hour for my meal. The lounge is cramped and not very relaxing. The breakfast, however, was excellent. You won't have a bad stay here, and Grand Rapids is limited as far as top-tier hotels, but I prefer the Amway by far. I also find the Residence Inn a better value.

We've tended to avoid Marriott Brand Hotels due to some bad experiences over the past few years. Nevertheless, we thought this Marriott looked very attractive so we gave it a go. My wife had requested early check in. We arrived around 3 pm but they told us the room wasn't ready yet, come back at 4 pm.Ok, so we go back to the front desk a little after 4 pm and are told the room still isn't ready; it needs to be inspected. So much for early check in.The room itself was comfortable but it came with only one robe. Odd, are we suppose to take turns wearing it?The next morning we had to wait in line for about 15 minutes before getting a table for breakfast. We didn't want the buffet so we ordered off the menu. We waited about a half hour after ordering and the server then informs us that they are out of whole wheat bread. So what kind of bread would you like instead? Finally, we get our orders but the eggs are cold. We complained to the manager and she was at least nice enough not to charge us for breakfast.Finally, rather than use Valet Parking, we parked ourselves in the garage adjacent to the hotel. There was a double charge for the parking which upon calling the hotel after our return home was promptly corrected. So all told, it was a decent experience but not one which will excite me about staying in a Marriott anytime in the near future.

This was definitely among the more unusual hotel stays I have had. Traveling with my family of four, we booked the Executive Suite, which the app indicated accommodates four guests. When I called ahead of our stay with another question, I was told that the Executive Suite actually does not accommodate four people, and that we would need connecting rooms. OK, fine.When we got there, I was told that the Club Lounge we paid for was being temporarily relocated. Apparently, some business jerks bought out the regular lounge to talk about bourbon and golf and how amazing they are, or whatever they talk about. To my surprise and complete lack of delight, the relocated lounge was in a room that looked like a small guest room that included such upgraded amenities as cans of Mountain Dew and M&Ms. We decided to eat dinner at the hotel restaurant, and while sitting outside eating dinner, the umbrella at our table fell on me. The next morning, I was told that the hotel was happy to report that the regular Club Lounge was open again. Finally, some good news. When I went there to check out the upgraded offerings, it looked like a trashed fraternity house. Bottles, cans, wrappers, and food were all over the tables and the floor, and the stench was awful.Needless to say, check-out was my favorite part of the stay.

We had an amazing stay at the Grand Rapids location. The hotel was very nicely kept and all the staff were very welcoming and professional. I want to compliment one employee in particular who we felt went over and beyond her job responsibilities. She took charge and instead of deligating she was actually doing everything. I was even more impressed to find out she was the general manager. Jas Staten is any companies ideal employee. She displayed professionalism, character and commitment well beyond expectation. You could tell she not only enjoyed her job but truly cared and it showed. The staff even commented on how much they loved working for and with her. JW you hit the jack pot with hiring Jas and I hope you know how valuable of an employee she is to the Marriott family.

WOW, we loved our stay. The last time we visited was in 2020 where the hotel had bare minimum staffing and service wasn't the greatest. Great to see how things have changed. Arriving and self parking was very easy. The only downside is if you need an EV charger they are padlocked and you have to Valet + pay a surcharge. We opted not to but it is an inconvenience nonetheless.Check in was fast and great. We arrived at 1pm and got early check in, which helped with our family staying in multiple rooms. We went to the pool which was a decent sized indoor pool, good for laps but only about 3 foot 10 inches at its deepest. No hot tub but the eucalyptus steam room and infrared sauna room made up for it.Restaurant opens up too late, had a huge line at 5pm with tons of people trying to dine before the busy night. We enjoyed the service and food. We didn't get a chance to go to the club lounge for dinner or dessert since we opted for the restaurant for a quick meal before we ran to our show. Noise levels at this hotel are a little loud at night with lots of events going on. If noise is something you care about, inquire about it at check in to potential get a quieter room. Rooms are great sized, modern, and love the bathroom.The Club Lounge is on the top floor and is really tiny, which can get packed real quick. We arrived right at 7am for breakfast, to find that the staff didn't quite have everything set up and ready to go. I wish the staff were given more time to set up so food can be ready at 7am, which is already a little late compared to other properties. Food didn't end up being ready till closer to 7:15am and with the crowds it made a quick early morning meal a bit stressful. I know JW's don't provide breakfast as a welcome gift but I wish maybe they would offer breakfast in the restaurant in lieu of club lounge access to help with crowds and late setup times.Overall we loved the property and were so excited we were in the area to return. We will absolutely be back, and we look forward to trying the club lounge and restaurant again!