Our water heater went out over the weekend. The customer service line was not available until Monday. On Monday morning I started calling the customer service number. It was always busy. Most of...

Did not honor warranty on top of the line tankless direct-vent water heater that began leaking after 3 years from the heat exchanger. Rude technical support stated that because the venting...

Installed the water heater at at 4 star hotel and it leaked within 2 months of installation. It wasn't a small leak it was a steady stream from the internal tank on the bottom. Called your company...