I don’t know what happened in the last two years to this hotel, but I felt that it was dirty,. The bed in our room was hard as a rock, so needless to say, I woke up very achy and could hardly walk because my back hurts so bad and then the elevator breaks of course we’re on the third floor , I probably won’t stay here again because it is totally gone downhill in the last couple years. Thank goodness the coffee was hot.!

I have generally had good luck with the Sleep Inn hotels. Not this one! This hotel is rundown, dirty, and not properly maintained. It has a horrible, funky smell throughout the entire building, especially on the first floor. We paid $235.00 for one night, which is absurd for the downgraded condition of this hotel. The bed is hard and not comfortable. The carpet in the rooms has not been properly cleaned for years. The only outside seating they offer is a picnic table on the side of the building near the interstate. This is the smoker's corner that they have chosen not to clean up for probably 5+ years. Hundreds of cigarette butts are strewn all over the ground, along with beer bottle caps and broken glass bottles. Believe me, no employee at that hotel has touched that area for years - it's disgusting! Lastly, I have never been treated like this by any hotel staff before this instance. Check-out is at 11:00 a.m. We had everything gathered, and we're getting ready to walk out of the room, when my husband realized he needed to use the restroom. A housekeeper knocked on our door at 11:00 a.m. When I opened the door, she said nothing to me, so I let her know we needed just a couple more minutes, and she walked away saying nothing to me. She then proceeded to go get security and as we were gathering our bags up to walk out the door, we get another knock on the door, this is at 11:02 a.m. We open the door to this guy just glaring at us with a nasty look on his face. He just stands there and stares and doesn't say one single word to us. I would understand them being upset if we were still in our room 10 to 15 minutes past check-out, but this is seriously 2 minutes. Maybe the staff should focus more on taking care of the hotel's upkeep and cleaning than focusing on kicking guests out at 11:00 a.m. I highly recommend that you do not book a stay at this Sleep Inn in North Liberty. Unfortunately, this experience has ruined the brand for me, and I have no intentions of ever staying at a Sleep Inn again. There are way too many nice hotels out there to waste your money on places like this.

We had a room for 3 adults and 2 children. We booked the room to have the extra pull out bed for the youngest child. The bed was dirty and there was no sheet and cover. She wound up sleeping on the couch with her own blanket.The bathroom needed painting with chipped paint and the furniture had it’s laminate coming off. A disappointment all around!

I was in town for an event and stayed here two nights. The first night didn’t go well—the AC in my room was broken, and the night staff member (a man working the front desk) was unhelpful. He came to the room at 4:30 AM, barely communicated, and seemed more focused on proving there was no issue than helping fix the actual problem. The only thing he offered was a different room for the last two hours of my stay that night. He seemed disinterested and didn’t follow up or escalate the issue.When I returned the next day, I found out the problem hadn’t been passed on. That was disappointing—especially since I thought at the very least it would be noted.But then Tiffany came on shift. She completely turned the situation around. She listened, cared, and genuinely made an effort to help. Later that day, I had a medical emergency and returned to the hotel in need of immediate help. Tiffany acted quickly, called an ambulance, and made sure I was taken care of. When I came back from the ER, she also helped me get another room—even though I didn’t have a reservation for that night.Her actions were the only reason I stayed another night. It’s rare to find someone in hospitality who genuinely cares, and she made a huge difference. She even makes the lemon water in the lobby herself—something I only found out from another guest, which says a lot about her level of commitment.As for the hotel itself: it's a Sleep Inn, not a Hilton. The building shows its age—some cosmetic wear and tear—but the rooms are clean, the beds are comfortable, and the breakfast is decent. If the price stays reasonable, I’d stay here again. But management needs to recognize and support staff like Tiffany. The last “Employee of the Month” board was from 2023, which suggests they may not be doing much to acknowledge the good work being done.This was almost a one-star review. But Tiffany changed that. She turned a bad experience into a reason to come back. If more of the staff were like her, this place would be five stars all day.

A very solid hotel. Fairly new with a decent breakfast offering. The staff was very attentive and pleasant. The room was comfortable. The only complaint is that my room faced the parking lot that had a light shining directly into the windows. Overall, it was a clean, quiet, and relaxing place to staff overnight while traveling through Iowa.