Kristine E. Is the perfect example of superior customer service. I had an issue regarding an item that needed a special order. Prior to calling this specific store other Kay sale reps were either...

Worst service ever. We ordered a wedding band for my husband. (We paid a deposit on the ring so that they would order it.) The ring came in, and they called and left one voicemail that was...

I will never bring my business to Kay's Jewelers. Yesterday. I placed an order for some gold hoop earrings for curbside pickup at the Denton Location. When I attempted to check in, I received an...

they will tell you anything to sell you items. but don't expect them to honor what they say. And, don't even bother with the warranty you wont remember the every 6 month inspection. they will!