Construction inside & outside. Noisy in the AM like jackhammer on steel sound. Ice machines left on only one floor.- front staff didn't know which floor. Wheel on sole chair in room kept falling off when moving ( I tipped over twice with no injury). Told front staff sorry we don' t have any other chairs ( despite many rooms available) . Hat breakfast eggs, sausage, potato and pastry edible. Suggest waiting until construction completed and perhaps hiring a more customer service front desk

First, it was clean and the bed was comfortable. But my third requirement for a good stay, was only sort of met, and that is quiet. I heard loud pounding above me at 7 a.m. and earlier around 10 to 11 p.m. muffled pounding. Unclear as to what or who was causing it, but it seemed to emanate from the room above me. It was brief though, so I did not report it. Still there was a certain irony involved, since when I booked the room, I requested the top floor (4th floor) specifically to avoid such problems, but they put me on the third floor. A considerable amount of light also comes in from under the door. Other than these two concerns, I was happy with my stay.

Our first time in Reno for a wedding. The staff was amazing and helped us get 2 rooms connecting. The fresh fruit at breakfast was so good. Shout out to Mario and Angel the front desk crew. They recommended dinner and it was delicious. Will definitely stay again!

Body hairs!!!!I really disappointed about the bed cleaning part. I found a clean plastics bag under the pillows. I hope it was not drug related, but that shown me the bed sheet had not been changed…. So when I pull up more blanket, I saw 4 pieces of body hair on the bed sheet and blanket sheet! that was so disgusting I had to go to the front desk to asked room cleaning but unfortunately no cleaning guys available at night, so asked 2 clean sheets and the front desk boy helped me to change it! So, travelers , please check the bed sheets right after you check in the room,,, in case you find anything unpleasant, ask to change or correct right away….

Front desk people were pleasant and helpful. They gave us our requested upper floor away from the elevator. Free parking was really great. Free breakfast is always a perk, even though the options are limited for a keto eating plan.The room however was exceptionally disappointing. The bed was hard and uncomfortable and pillows too soft. Usually they provide a firmer and a softer one so you have options, but both were soft with one being practically flat. There also was very little drawer space for clothes, which would have been ok for an overnight stay, but we’re here for 5. There are 3 metal slide-out trays (18” wide, a wire mesh bottom and not solid) that look like something you’d have in your kitchen-and I originally thought they were for food. My husband basically lived out of the suitcase because of not enough clothes drawers. There is no drawer with the nightstands, and there are basically 2 desk areas, one of which is fairly long and could have accommodated a dresser.Additionally, there are many chips out of the furniture that is there and it looks horrible. And I mean many! I don’t know about other rooms in this hotel, but this one was not worth the money we paid and there are other options in the area for the same price where I’m sure the rooms don’t look and feel like a (bigger) Motel 6. Also, housekeeping only comes every other day during your stay. I suppose that’s ok, but not what I was expecting for what we paid. Again, not sure if other hotels in the area are doing the same thing, but I honestly expected more from a Hilton property and a room that was about $175/night.