By far the worst massage experience of my life. Was using a gift card I received for my birthday. I was first met in the lobby and asked a series of questions by an employee with an ipad. The questions were endless, and lasted 10 minutes. Some of them were personal questions (which is none of their business). They clearly asked these questions so they can later figure out how to market massage packages back to you. I refused to answer some of the questions and told the young lady that this process was incredibly annoying that I had just come to relax and to get a massage and not to be asked 101 questions. From the time I was asked to undressed to the time the massage finished was exactly 38 minutes, not one hour, which is what I was paying for. They take into account the time they spend interviewing you so they can try and sell you a membership into your one hour massage time. This is totally disrespectful and outrageous. As if the 38 minute massage wasn’t bad enough I was not allowed to pay with my gift card until I sat back down with the young lady and continued to answer more questions as they offered me all of the packages they have for sale. I repeatedly told this person I was not interested and no matter what she would not cut the series of questions short. I was then told I could not leave the masseuse’s tip using my gift card which more than covered the tip. Nobody told me this, even though they knew I was paying with a gift card at the time I arrived. A lot of chaos ensued, and it completely canceled all the reasons I had gone there in the first place, which was to relax. This place is absolutely dreadful. The employees are absolutely dreadful and disrespectful. DONT COME HERE !!!! unless you like the used car salesman experience. Horrible experience.

My experience here was by far the worst ever!!! My appointment was at 1:00 pm for my husband and me. They started the massage at 1:15 pm and finished with us by 1:56 pm. That was NOT a complete hour. I guess the hour includes sitting in the back waiting room, walking to the room, getting undressed, and waiting for the massage therapist to return. When leaving, the young lady did NOT know how to check us out because she was uncharging us until the Manager intervened, for at least what I thought was an undercharge until I got home and noticed on my credit card that they charged me 4 times. Twice the day before a deposit for half, and twice the day of the full price instead of the other half of my balance. When I called, I was told the manager was coming in at 1:00 pm and would call me back, and that was a Friday. Today is Monday, and I have never received the call. I called back because I never got the refund and was told the Manager did it on Friday, which was not true because after speaking to my credit card company, minutes later, there was not a pending charge. Long story short, my credit card company reached back out to me after I reported fraud and stated that there was now a pending charge that was made today (Monday) after I made the fraud report. Make sure you watch your time and charges when you go to this Massage Envy!!!!

Great location. Got a massage while on vacation. Check in and check out was easy. Barbara was great. She found all my knots!