Originally was going to give 3 stars. Because of the awful and downright unacceptable customer service I have received, I’m giving it 1 and wish I could give it 0. Upon arriving, the AC was not working in the room. It was 77°F, with myself, my boyfriend and our 2 dogs. Initially we were told we’d have to wait to potentially get another room after check out, but that was not guaranteed. After speaking with corporate, we were given another room later that day. Again, the AC in that room was not working and maintenance was called. This continued each night for our 3 night stay. Not to mention our original bathrooms toilet did not flush, the blinds don’t close, etc. I was told to call Corporate upon check out to discuss a refund. The initial person I spoke with was very empathic and apologetic towards the situation but sadly we were disconnected after he stated he would be giving me a 50% refund. The next woman I spoke to who was a manager stated that “I chose to stay at the hotel and I should’ve just left and found another hotel” and the best she could do was to give me 1 night free. That was the advice from a manager at their corporate headquarters... I have been bounced around from person to person without any help or answers, hung up on, been accused of lying, and left extremely frustrated. We paid $600 for this hotel stay and experienced no air conditioning with TWO ANIMALS for 3 days and the best they can offer is $100 off. I then had a representative tell me that I was lying and there was no proof of my complaints at the hotel and no notes on the 4 calls I made. I am Silver Hilton Honors Member and am completely disgusted at the level of customer service and care this business shows for their customers. As someone who travels frequently, I will never spend another penny at another Hilton ever again and I will make sure everyone I know chooses other hotels as well. Completely disgusting. Beware. Hilton- do the right thing

Boss paid for my room on her VISA through Hotels Tonight. I put my USAA Card down for parking. I noticed the following week my card was charged nearly $200. I remember the lady who was at the front desk Saturday morning saying I'm fixing yesterday's staffs Mistakes. Shady.

Outstanding location. Large room and very clean. Amazing staff, Alexis was truly wonderful person, she bent over backwards on a very busy day, she was a 10 out of 10. the Hotel was very close to everything that was needed.

Door key did not work . Intercom did not work . Coffee machine did not work .

just wanted to say thank you to Brooke and EricJames or EJ for accommodating my mom and I , regardless of the situation you guys were doing things I’ve never seen before and I’m sorry for my mother and her antics but I truly appreciated you hard work I’m sorry that your management put you in a situation where you guys had no rooms and was over booked but I was completely understanding my mother always needs to be right but I am sorry she yelled and berated you in front of other guest needless to say your professionalism stood out to me Eric and I now realize being from a resort prepared you for what’s next I wish you the best and hope nothing but amazing things but truly I am sorry and thank you for everything you and Brooke did I never assumed it would be an argumentative situation but how you handled yourself with my mom was what she needed no one has ever stood up to her but it wasn’t your fault we all deserve respect and needless to say thing happen I know she emailed your boss and your arriving at the property with such grace so hands off to you and really I was surprised to hear your not management or in a supervisor role your just an agent you showed more in the course how you handled the situation and I hope the property sees your worth but thanks to you our stay was a lot better !