Very nice staff. Immaculate hotel. Pool was great. Very accomodating. Would stay here again.

They told my friends they would not honor my Priceline reservation and should book through their website. When I called them they said they wouldn’t honor my booking unless I used their site and paid double of what I paid. Priceline tried to help but they lied first saying I cancelled a reservation with them which I didn’t and then said they didn’t get my reservation through Priceline but had told my friends they wouldn’t honor Priceline. Liars and scammers. Priceline was very helpful and booked me at different hotel across the street at no extra fees. Jay the manager at Sleep Inn is a scammer and liar. First time booking for a choice affiliated hotel. Never again!

My husband had a trip in the area and needed to fly out of South Bend, IN. I picked the hotel for him as I have the Hotles.com account. I picked it for the reviews and the airport shuttle they had. Where do I even start.....? He walked in to check in and saw people that seemed shady at the entrance. No big deal..... Maybe his senses were off as he was tired from the business he was conducting and just wanted to get a good nights sleep before his flight the next day. He checks in and goes to his room and what does he see? It looked to be prostitutes coming in and out of the room(s) near him. He unlocks his room and is instantly grossed out. He said the room looked like it wasn't cleaned all the way. He said the sheets looked used and not cleaned. He saw a used article of clothing on the floor and the couch had stains all over it. The room was disgusting.He immediately called me and said what was going on there and we agreed that he was NOT going to stay there. He went down to the counter and told them what was going on and they seemed to not care and he wanted a refund since he won't be staying there because of the condition it was in. The person at the counter talked to someone and they said they'd refund him. He also found out they don't have any airport transportation!! Don't advertise it then!It is now November and I've talked to my credit card company and they can't refund it because it was a non-refundable room. I understand that but sometimes things require the right thing to happen and Sleep Inn needs to offer a safe, clean room for guests. Sleep Inn told my credit card they will not refund the room since it was non-refundable. That's not what the front desk told my husband! I'm now talking to Hotels.com where I booked it through. They can't get a hold of Sleep Inn. Horrible place of business!I would tell you to run away from this place!!!! Too many other options out there. Not worth the headaches we're going through. Not sure were the reviews came from (people they know, maybe?) but my husband's experience was the complete opposite of the good reviews.

Hotel notified us 8 days before the Texas A&M vs ND game that they could not accomodate our reservation do to legal issues at the hotel.

We stayed in room 115, so I can only speak to that room. The sofa was so stained and gross looking that we did not want to touch it. It needs to be replaced, cleaning it just isn’t going to do it. The carpet looked clean but it is old, worn and badly stained.One arm of the toilet paper holder bracket was missing, torn off but the screw that would have secured the arm was sticking out. We did not use the fan in the bathroom because it sounded like it was trying to grind its way out of the ceiling. The handle of the water faucet leaked.Outside, there is no grooming of the grounds. There are tall weeds and grass growing in the stones which surround the building and the parking lot. The vending machines were empty which seemed odd to us.This Sleep Inn needs a lot more effort than just TLC. It seems to me that this location is being run to squeeze every cent of profit from it with no regard to the future of this establishment.We will not be staying in this particular hotel again.