Extremely Disappointing Experience – Refused Check-In Despite Having a Confirmed ReservationWe have stayed at the SpringHill Suites by Marriott Albany-Colonie more than six times, but after this experience, we will never return.We had a confirmed reservation, yet when we arrived, the front-desk clerk was unwelcoming and did not greet us properly. The interaction quickly escalated, and we were ultimately refused check-in despite having a valid reservation.What made the situation even worse was the way management handled it. The following day, we spoke by phone with the general manager, Jahsaun S. Jones. Unfortunately, he was just as rude, arrogant, and unprofessional as the front-desk clerk. He was extremely disrespectful and hung up on us instead of listening to our concerns or making any genuine effort to resolve the situation.This was not a minor inconvenience. Hotels throughout the area were fully booked, leaving us with no reasonable alternative but to return back home . Our trip was completely disrupted because a hotel where we had a confirmed reservation refused to accommodate us.As returning customers who had stayed at this property more than six times, we were shocked by the lack of professionalism, customer service, and basic respect shown to us. Problems can happen at any hotel, but employees and managers should handle them calmly, respectfully, and professionally.A hotel stay should involve a pleasant and welcoming experience for every guest. Unfortunately, that was not our experience at all. In my opinion, customers should not be treated this way, especially by management. Hotels should employ staff who are respectful, professional, and capable of handling difficult situations appropriately.I strongly recommend thinking twice before booking this hotel. A confirmed reservation should mean something, and customers deserve to be treated with courtesy and respect, especially when something goes wrong.This experience was unacceptable, and we will not be returning.

Extraordinary staff ! Myasia the front desk supervisor is just wonderful at her job. She is super friendly super attentive to the guest a total doll. All around a great family friendly safe hotel. I won’t forget about Monique Williams the executive of housekeeping who is also a gem at this hotel and I won’t be surprised to see her promoted real soon⭐️⭐️⭐️⭐️⭐️

We stayed here for our convention of Jehovahs Witnesses. The rooms and breakfast area was clean and restocked well each day. Staff was helpful and friendly. Decor is appealing. Located close to some nice restaurants. We got take out from Poke N Ramen in the mall and went to Outback was delicious. It was quiet so we were able to get plenty of restful sleep. This is second year we have stayed here and will be back next year

This was our second time staying at SpringHills Suite by Marriott Albany-Colonie. We stayed here four years ago and had a wonderful experience and decided to return. It appears that the management team changed. We were greeted by the on-site duty Manager. His attitude was unfriendly and cold. We will not return to this hotel again.

I am frequent business traveler. You ever walk into a business and immediately feel like you’re the inconvenience? That was the vibe from the second I tried to check in here. I literally had to stand there and wait while the front desk staff finished their personal conversation before acknowledging me—like I was interrupting their day.It didn’t get better from there.The room:The second I opened the door, there was a weird, unpleasant smell—like stale air mixed with something I couldn’t even identify. I always carry me own air fresher.The shower head had visible mold on it. Disgusting.The TV was stuck on one channel, so unless you enjoy watching static nonsense for hours, good luck. I gave up.The air/heat system looked like it hadn’t been cleaned since the early 2000s. I actually cleaned it myself because I didn’t want to breathe in whatever was living in there.The bed:If you’ve ever wondered what sleeping on plywood feels like, this is the place to find out. Absolutely zero comfort. I woke up feeling like I fell down a staircase.Continental breakfast:Let me put it nicely: yuck. I wouldn’t serve that to someone I didn’t like. Stale, bland, and barely edible.