Our plane arrived at night and we were headed up to Santa Fe the next morning, so this Staybridge was perfectly located as a place to crash’s fro the night. Large room, comfortable bed. Reasonable bathroom space, and good blackout curtains. The breakfast area was a bit disorganized with different pasts of the usual free buffet squirreled away in alcoves not easily seen, but it was otherwise fine.

We stayed one night and checked out in the morning. At 7 pm that night I discovered I had bedbug bites on my back shoulder (as a side sleeper that shoulder had direct contact with the bed). I bought some claritin and put hydrocortisone on the bites, and took a photo. I let the hotel know the next morning. They contended that because I did not inform them before I checked out that they would not refund my points/cash but would give me a 'courtesy' 3,000 points. I called IHG (extremely hard to find that number! ai helped). I had paid 17,000 points and $45 cash. They offered me 10,000 points, then upped it 12,000, then 15,000 then 17,000. I insisted this was not good enough, and they referred me back to the hotel, which is a separately owned franchise, and who to this day would not budge. They said they made a visual inspection and saw nothing. I have, in seven decades, never been bitten by a bedbug and have stayed at mid-range motels up to 20 nights a year. I will never stay at another IHG property.

My cousin and I stopped in Albuquerque for the night while moving his dad from CA to Texas. After a 13 hour drive from Southern CA, we arrived at the hotel ready for a good night's sleep.I chose the Staybridge Suites by the airport because of the great reviews on Trip Advisor... And they did not disappoint! The hotel is immaculately clean and updated from the moment you walk in the door. The lady behind the desk was very friendly and professional. She quickly acknowledged my IHG status and made the check-in process fast and smooth. The room was perfection... One of the cleanest rooms I have stayed in. It was very updated and a great layout. The bed and pillows were very comfortable. The bathroom and shower were also updated and clean.Breakfast in the morning before we hit the road was great as well. Many options to choose from and fresh.Our stopover couldn't have been better. Next time I'm in Albuquerque... This is where I will stay. Thank you to the hotel management for your incredibly high standards. You represent the IHG brand well!

The place was very clean and good location.Would like to give special kudos to Sonya, Mark, and Pearla - very friendly, always had a smile. Also, Claudia for a very delicious breakfast.

My wife and I stayed here for (2) nights and checked out this morning. This hotel is clean, has helpful Staff, nice free breakfast, free parking and a free nightly mixer (food and soft drinks) Mon - Weds, as well as being close to the airport and rental car center. But what really sets it apart is they had a water line break in the middle of the night last night (a one-in-a-million occurrence but it happens) and all guests woke up to no water at all in our rooms this morning. What sets this hotel apart is that had bottles of water waiting for guests, still ran its breakfast - and the Front Desk (and particularly the General Manager Frances Medrano) worked diligently to make sure they made it right via hotel points or other means to each and every hotel guest. That’s what sets a good relationship or hotel business apart from a bad one - what they actually do when something doesn’t go right. This hotel gets a high recommendation in that regard!