Unfortunately, our experience at the Hampton Inn & Suites Hartford-Manchester was extremely disappointing. When we checked into our room, my son noticed fecal matter on the bathroom door. My husband immediately brought it to the attention of the front desk and showed them a photo. We were told there were no housekeeping staff available, and he was given cleaning spray to clean it himself. Having a guest clean feces from a hotel room is completely unacceptable.On top of the cleanliness issue, the air conditioning in our room was not working properly, making an already unpleasant stay even more uncomfortable.We were told that Angela, the General Manager, was the person we needed to speak with regarding our concerns. Despite the seriousness of the situation, Angela never came out to speak with us personally. We found that especially disappointing. At minimum, we expected the General Manager to acknowledge what happened and speak with us directly.We did appreciate Jamir’s customer service. He showed empathy toward the situation and ultimately helped us reach a resolution. While the overall handling of the situation left a lot to be desired, we appreciated his willingness to listen and assist us, particularly in contrast to the lack of communication from the General Manager.Ultimately, between the condition of the room, the broken AC, and the way our concerns were handled, we decided to leave the hotel after just one night rather than complete our stay.Unfortunately, the experience did not improve when I contacted Hilton Customer Care for help. I explained what had happened and that we now needed to find another hotel. I asked whether Hilton could assist us in finding a comparable room at another Hilton property without requiring us to pay more because of an issue at their hotel, and I was told there was essentially nothing they could do. Even more disappointing than the lack of a solution was the response itself, which felt surprisingly dismissive and showed very little concern for the situation we had been put in.I’m giving two stars because Jamir at least made an effort to listen and help resolve the situation. However, finding feces in a supposedly cleaned room, being handed cleaning supplies to deal with it ourselves, having a malfunctioning AC, receiving no acknowledgment from the General Manager, having to leave the hotel after one night, and then receiving no meaningful assistance from Hilton Customer Care made this an unacceptable experience.We have stayed with Hilton expecting a certain level of cleanliness, service, and support. Unfortunately, both the property and Hilton’s response after the fact fell far below those expectations.

My wife and I travelled from Toronto to Manchester CT to attend a 80th birthday party. We chose to stay at the Hampton Inn on the recommendation of one of our friends who lives in the area. We were going to chose another hotel and my friend being a retired cop in the area steered us away from our original choice. So happy he did. The Hampton Inn met/exceeded all of our requirements. It was clean, room was spacious and included everything we needed for a comfortable nights stay. The hotel was peaceful and quiet so we enjoyed a restful sleep after a nine hour drive. Breakfast was better than most chain hotels and the location was great to find local shopping and restaurants.

Well, basically ok, but way overpriced for this rather outdated facility. So much is in dire need of repair. The carpet in hallway is an accident waiting to happen. It's all bunched up. We booked a room with roll-in shower. The shower seat was pulling away from the wall. We needed to very inconveniently transfer to a new room. Just so many minor things in need of repair...grout in bathroom was a mess, leaky shower faucet, shower wall patched with cardboard and a very ugly metal contraption, shoddy carpentry work, etc.....Pool is grunchy and uninviting. Wet footprints in lobby hallway.The grounds are beautiful, lobby and exterior are inviting, parking is convenient, breakfast is excellent, staff is helpful and friendly.

Let me just say from the onset that this HI&S is the only hotel I stay at when traveling to Hartford, CT. For more than 10yrs, I've always enjoyed a very pleasant and comfortable stay here. That said, the only reason for this review to not receive 5-stars is the Housekeeping! Not sure if this is a new thing but it's like pulling teeth to get your room completely turned down. I've stayed here on 2 separate occasions in Feb/Mar for a total of 3 1/2 weeks. The first instance happened when we returned to our room and nothing was done. We inquired w/front desk (WHO ARE AMAZING BTW) and they noted it. Next day, we had fresh towels but....get this.....the bedding was only moved to the head of the bed! I mean, they just shifted the bedding and the pillows were where we left them. What?!?! My wife took pics and showed the manager who was very apologetic and insisted she'd have it corrected and inspect the room afterwards. Day 3? fine! Day 4, back to day 1. From that point we decided it best to not have housekeeping in the room at all and elected to exchange towels daily. This continued on our subsequent visit a week or so later - same thing - more pics - same complaint to manager = unresolved. In fact, we had left for the morning and returned around 1p when we noted to the desk that our room hadn’t been done (and there were no HK staff or carts in the halls that would indicate they were still working). I ended up returning to the room to retrieve something and saw the HK staff servicing the room right across from mine - I greeted her as I returned downstairs and informed updated the front desk. So you can understand our surprise to return after 10p to find the room hadn’t t been touched. Hi&S Manchester, your housekeeping operation is keeping you from receiving the 5-star ratings you deserve! Now the absolute PRO here is the Front Desk/Check in crew - among the best I've experienced at ANY Hilton property. This, unfortunately, was something they couldn't control. Special shout out to Lauren, Chris, Francisco, and Toshanda - simply an exceptional crew - the get 5-STARS!! Unfortunately, I don't believe we'll be back on our next trip to the area.

Wonderful facility. Staff is very friendly and helpful. Very good location. Plenty of room if you bring your dog. Would definitely choose this facility again when I am in the area.