Pretty bad pick-up experience here. What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if...

This review isn't about one bad day. It reflects a pattern I've experienced at this location visit after visit. Every time I rent from Hertz at Buffalo Niagara Airport, I face long delays getting...

You will make a reservation and they will not have a car because they are waiting for it to be cleaned. I, along with 20 other people, waited an hour for my car. When I got downstairs, the guy in...

Imagine renting a car at the airport in Buffalo and paying for it months ago and having to wait two hours to get any car. Company is failing because they have bad leadership. Dozens of folks...

We are Hertz President Circle members and travel quite a bit. I have never had a worse experience. Car was reserved. No president Circle pick up available because of being short staffed. Waited...