My mom and I stayed here overnight on our way to Nashville, and let's just say that this property needs a good overhaul when it comes to the carpet and the rooms. Also, we did not get a good night's sleep either after our long drive that day. I was awakened to three people talking loudly outside our room window (smoking and possibly having one too much to drink), and apparently this small group of people were staying in a room right across from my mom and I, and we could also hear their conversation carry over too, and they were constantly in and out of their room too with their door loudly slamming behind them too. My mom and I did not feel safe, and it took us good while to go back to sleepThe two ladies at the front desk were nice though .

Front desk employee charged our card a great deal of money in error during a $4 purchase. Reversed it one second later and said nothing. We only found out at bedtime when budgeting for the rest of the weekend. When confronted, the front desk admitted it and he promised funds back the next day. They weren't. Morning staff said three to five days. When I brought this to General Manager Alicia, she was abrasive, offered no accountability, and her only response was that the charge had been reversed. Completely lacking in customer service skills and basic empathy. Travelers should be aware. Ruined the remainder of our trip having no access to our funds.

Would have really liked this property if I could have actually been able to sleep. The shades they have are paper thin and don’t block out the sun at all. I’ve seen these shades before that were reinforced by room darkening ones. Maybe they never got the other ones .

Family of seven, three rooms, two nights, $700. No mention of the entire hotel being under construction. Construction noise all night long, ice machine on floor three is the only one working lobby covered in plastic and total construction zone upon entering. This is where the “breakfast” is btw. Staff is outside smoking more than inside. Television in each room worked about 1/2 the time. Beds like trampolines. Zero money has been spent on this place keep it nice. Generally dirty and seriously lacking management.

Guests were shouting in the halls and the front desk woman was on a group call on speakerphone with friends cussing and being loud. All that led to my seven year old child being up until 1:45am. Absolute horrible behavior from the staff and guests with no actually being done about it. Unless you want to be awake until the next day, never get a room here.