Check in at the front desk was quick. Ash was great. Hotel room was clean, new, perfect for our 2 night stay. We were in town for the Ole Opry show. We only were in the room at night to sleep. Had breakfast one morning and thought it was good. Waffles are always good!

Nicely updated hotel. Great suites and lobby. Housekeeping excellent service and details. Highly recommend for any activity near the Opry.

Not a great customer service experience. Booked 3 rooms for 4 nights and as a diamond member and would not give us a late checkout? Finally gave us 1 hr late for only 1 room. Poor attitude from staff. Will jot be back.

Great service from Ash at checkin friendly , courteous and personable. Also the hotel has been updated and feels like a new hotel. Everything has that new clean smell.

For the price we paid, the rooms were decent, but they could have been much cleaner. The biggest disappointment was the breakfast. For what we spent on the room and travel, the “free” breakfast truly felt like it — poorly stocked and very low quality.The service during breakfast was not helpful or friendly. When I asked about an item, the staff member simply said they were out and went back to her phone. The breakfast area itself was extremely dirty, which was very concerning. I have several allergies and food sensitivities and felt unsafe eating there, leaving me with almost no options.It looks like the hotel is making updates, but they seem focused on newer items rather than cleanliness, customer service, or being family-friendly. Overall, this stay did not meet expectations. I would not recommend this location and would rather pay more to stay somewhere cleaner and better maintained.