I reserved a room for the night before a tournament I was playing in. I drove over 3 hours to get there and arrived a little after 10pm. I circled the building and honestly couldn't tell where the door to the front desk was. After circling the building 1 1/2 times, I got out and tried one of the doors. It was locked. I drove around to the other side for a second time and got in because the door was propped open. I walked right by the front desk which had the window pulled down so I didn't even realize that was the desk. There were two guys standing in the hallway and they asked if I needed help. I asked where the front desk was so I could check in. They pointed at the front desk and said I needed to call 500 because the desk was closed for the evening. I turned and saw the front desk but didn't see a phone. He pointed at an old school phone hanging on the opposite wall. I dialed 500 and got a busy signal. I tried again, same result. He said there was a second number to try, 501. I dialed 501, another busy signal. Then he pointed at the desk and said she had come down. I went to her and said I had a reservation and gave her my name. She typed on the computer for a few minutes, not saying anything to me, then picked up the phone and called someone. After she talked for a bit, she hung up and said her boss told her he tried to call me and my phone was out of service so they had sold my room to someone else and they had no other rooms available. This was a bold-faced lie, as I had my phone on me the entire drive and I know that I had service. I was using my GPS the entire way, and I was seeing messages come in. I asked her to dial my phone number and see if it would ring. She punched in probably enough numbers to have dialed my phone 3-4 times, then handed me the phone and there was a busy signal. I know she did not actually dial my number, so she had obviously been trained on how to pretend to dial someone's number if they asked. I should have asked to let me use the phone to dial my number, but by that time I was so upset and they had no rooms anyway so there wasn't anything she was going to be able to do to make it right. In retrospect, it was probably for the best, as the place looked very sketchy anyway. There was party music blaring in the parking lot, and guys hanging out outside. I don't know that I would have even felt safe there but it was still infuriating. I ended up spending $200 to go back down the interstate a few miles to a Super 8. Woodspring Suites will forever been branded in my brain to NEVER book a room in one of their hotels ever again!!!

I stayed for 1 month and this is by far the best woodspring suites I have ever been too. Matt the GM and his staff are the best and will go above and beyond to make your stay the most comfortable. I am so glad we landed there and no where else.

I have been at many woodspring suites, and this by far is the best. Matt the GM and his staff go above and beyond to make things comfortable. The place was clean and service is wonderful. I loved the vending machines and having an atm at this site

Dog Poop everywhere around the property. I had to wash my floor 3 times as soon as I checked in. After I saw how dirty the floor was I literally had to wipe the entire room down. Unbelievable dirt!! It was nasty dirty. Common areas are very dirty. The elevator has not been cleaned since I arrived 7 days ago. The worst Landry facilities. Dryers don't work and tons of mildew BEHIND the washers. Housekeeping and Management needs some training. GET YOUR ACT TOGETHER!!

The company did not change ownership. It changed its name and updated its exterior after a merger with another crappy motel. Inside looks like a Brooklyn apartment building...for the price granted its not a terrible deal but still pretty bad. The customer service is nonexistent. To check in you need to call the owners cell phone who took 20 min to get there and the security deposit is a whopping 200 bucks! Also i got charged for 2 nights when i only stayed one. They advertise housekeeping but that never happened either. The bathroom was falling apart. Surprised they had running water. Of course hot water is only something you get at a 3 star hotel right? Do yourself a favor and stay at the holiday inn for 2 bucks more. This place is on a good value for long term stays. But i couldn't imagine staying there for more than a week!!!