I planned a girls spa weekend at the hotel for my 56th birthday. The hotel did not disappoint. We were able to eat breakfast at the delicious restaurant and booked our spa day at the Ocean Pearl spa. All the stuff that I encountered were super friendly and really seem to care that we had a good time. The food was excellent, especially breakfast and everyone was super happy with their spa treatments.

I've been coming here for two years. At one point I was coming every week. Over the years I've brought my husband and son but couldn't my daughter because she was too young. She's been excited to come here like her brother since she was 10 when I started coming here.I waited until my daughter's 12th birthday to bring her here. My daughter and I share the same birthday and we planned a special day around coming to get massages together. It's also my birthday.My little girl has OCD and severe anxiety. She was nervous, since it's her first time getting a massage. I thought the most awkward part would be to get undressed down to her underwear. That's what we focused on before going. I didn't think anything else could go wrong.I had already undressed when one of the therapists came in saying my daughter said she's 10. Huh? Turns out I had fill the form too fast and wrote the wrong last number for her birth year. I'm used to writing 2024 and I accidentally wrote 2014 instead of 2012.Anyway, therapist Kristen busted in when my daughter was completely undressed and already nervous. Ask her for her age which my daughter responded with I turned 12 today. She didn't believe her and told her that she's 10. My daughter got scared, frozen and couldn't answer any of her questions.I threw a shirt over so I could come out to see what's happening. To make matters worst, Beth the therapist was commenting in the background suggesting that I was a liar and asking my daughter for proof. While repeating Children should know their age (Do you have children? Do you have children with special needs? Do you know what happens when a child is scared? Hello?)They made us feel like criminals instead of frequent guest who they've known and seen for two years.We ended up not able to get massages. Not only was our birthday ruined (both my and my daughter's)....My daughter is now completely traumatized and refuses to get another massage. Receptionist didn't say a word. Didn't try to understand what happened. Didn't ask us if we are okay. Didn't try to keep us as a customer. Didn't try to make things right. No apologies. Nothing. My coming here for years, spending thousands and this is how I am treated on my birthday. Extremely disappointing, offensive and traumatizing.

I had a fabulous massage from Stephanie at this beautiful spa. The spa itself is very serene but modern so exactly my taste. I enjoyed the lovely surroundings but the best part was the massage of course. Stephanie’s touch and pressure were perfect! If you’re staying at the Westin, I highly recommend a visit to the spa!

We showed up at this spa in the Westin Hotel complex for our couples massage and had talked about getting in the hot tub beforehand but it happens to be just their normal pool and hot tub out in the sun. My husband was led to the men's side while I was introduced to the women's side. I asked if we had time to go to the hot tub and she said yes, so I put on my suit and went back to reception. She indicated that my husband had not appeared so I went on my own. Later on, he was upset that they hadn't told him that I had gone without him. Best to set up arrangements before you go into your respective locker rooms. The locker rooms have showers, a beauty station for putting yourself back together after the spa services, and a steam sauna. They made us feel very welcome and pampered. Sky gave me my massage and she applied just the right amount of pressure throughout. They surprised us as we were leaving my having appetizers left over from an event!

This spa is located in the Westin Carlsbad complex so it was convenient for us. My masseuse, Ariel, was awesome and would definitely recommend her. The spa, however, needs some updating and with improved ambiance. The women’s locker room was a bit small and not very clean. Floors and showers were dirty and not well-stocked. Also, the relaxation room was too bright and not at all cozy. Would I return? If we stayed here again, I would book an appointment with Ariel and go into knowing it’s not going to be luxurious.