I booked 3 nights. When we found out we had to return home a day early, I got charged $55 cancelation fee. The parking lot was near empty, it was not like they had to turn people away. They are crooks. The room was ok, the bathroom was dingy and the water pressure sucked. I will never stay here again.

Our entire area was experiencing a power outage, and our house was over 85° inside, so we had no choice but to find a hotel. I did not have the money available to pay for the stay, so my mom, who lives out of town, paid over the phone. Two different people assured her that everything was taken care of, INCLUDING the security deposit/incidentals.We drove over 30 minutes to the hotel and arrived around 9 PM with hot, exhausted kids—one of whom had just been outside at football practice. When we arrived, Shawn refused to use the card that was already on file for the incidentals, despite the fact that we had specifically been assured this was taken care of.To make matters worse, Shawn was on his personal phone when we arrived and made us wait until he finished his personal conversation. When he finally addressed the situation, he became defensive and rude. He then called his manager, Asha, and proceeded to speak another language to her in front of us while discussing our situation. We obviously had no idea what was being said about us.When Asha got on the phone, she did not attempt to resolve the situation professionally. Instead, she immediately treated us as though we were lying. After about 15 minutes of being called liars and spoken to with an unbelievable amount of disrespect, I realized there was no point in continuing. I asked for a full refund and decided to leave.While they were processing the refund, THREE COLLEGE STUDENTS walked in and immediately began saying they were also having issues with the same employees. At that point, it became very clear that this was not simply a misunderstanding with us.Even after I had already been there nearly 30 minutes trying to resolve the situation, Shawn attempted to stop handling my refund to deal with the other customers who had just walked in.Finally, I asked Shawn for the General Manager’s name so that I could report what happened. He repeatedly told me it was Asha—even though Asha herself had just confirmed that she was NOT the General Manager. So not only was the customer service completely unacceptable, I was also given false information when I specifically asked for the person above her.We drove all the way there because we were told everything was taken care of. We had hot, tired kids with us during a city-wide power outage, and instead of showing even a little understanding or trying to help, we were treated like we were trying to scam the hotel.This was one of the worst customer service experiences I have ever had. I would strongly recommend staying somewhere else. When you are dealing with a family in an emergency situation, the absolute least you should expect is honesty, professionalism, and basic human decency. We received none of those things here.NEVER again

Room was dirty and unsafe objects like needles were left out. Window screen broken. Safety issues all over the place.

Hotel was dirty and reeks of pot. Man at front desk smokes pot in the back office. Lobby reeks of pot. Bed was very comfortable though. Elevator was so loud it kept us up early in the morning.

My family stayed there over labor day weekend and it was just OK. We decided to go ahead and not stay the labor day night because we were just ready to get home. Was told if we checked out early there would be extra fees and to just let it auto check us out the next morning, which we were just like, “whatever” because we were not trying to get any money back. As we got about 20 minutes from home, my kid asked if anyone grabbed their bathing suits out of the bathroom. We immediately called and the guy at the front desk REFUSED to go look and after he refused and got tired of us begging. He just sat the phone down, not on hold, and walked away. FOR TWO HOURS. At which time we heard him checking in other customers occasionally and we were able to here their names, phone numbers, reservation numbers and any other personal information the told him. Finally the next day, we got ahold of a new person who did go get them out of the room, at this point we knew we had left them and promised us a call back from a manager, which we still have not gotten. I then had to call them 7 more times over the course of week to get them to ship them back even AFTER I had emailed them a shipping label and schedule a pickup with the carrier. This entire time the manager has “just stepped out” every single time I have called. Tldr: forgot something in the room, clerk refused to check initially, then could not get a call back or items shipped for over a week.