Let me start by saying that we always stay at this hotel when we fly out of Grand Rapids. But it’s been a few years and the place has really gone downhill. The other guest in the hotel were contractors and it seemed like a different crowd than previous, and the rooms were tired and when out . I use the park and fly instead of parking at the Grand Rapids airport for the first time and the only good thing of the situation was the driver was prompt and friendly, That’s where it goes downhill. I left my car there for 10 days when I came back it was covered with grass clippings, thick wet grass clippings from top to bottom also pieces of a tarp that was mowed over and a seat cushion. I drove two hours home and none of the grass clippings blew off so I took it through a car wash. After that, I realized that they had dented my car with over $1000 worth of damage and not the lawnmower company or the hotel will cover it. They said they had cameras, but unfortunately could not go back to the date that this probably happened. They only hold video for one week. Not the Hotel‘s fault, but I was ghosted by the mowing company , Of which no one would give her the companies name, and the hotel eventually ghosted me. All the owner of the hotel told me was sorry there’s a waiver that says it’s not their fault. I guess Park your own risk is what they mean there. In the future I’ll spend the extra dollars and park at the airport parking lot and pick a different hotel.

The photos shown here are not representative of reality. The hotel is old and run down. The family managing it couldn’t care less about the guests or the rooms. My tub was discolored with peeling paint sticking to my feet. Ripped desk chair, holes and stains on the curtains, damaged lamp and the A/C filter was filthy. Coffee consisted of 1 airpot for the whole hotel. Certainly not the set up depicted in the photos! There was never coffee. One morning I had to wake the front desk manager up at 6:30 as there was no coffee. He was sleeping on the lobby couch. No tongs to take bread. I was told to “use your hands”. No internet for the duration of my 5 nite stay. Every day the manager told me “tomorrow”. I can go on… There are plenty of hotels in the area so spend the extra couple of bucks and stay at place that takes some pride in their property.

I would have been traveling with my special needs daughter AND her service do. Out of respect for the hotel I called to let them know that we were going to be traveling with the dog, and was told in NO uncertain terms that NO animals were allowed!When I explained that he was/is a service dog that needs to be with my daughter I was again told that NO animals were allowed!I once again said BUT he is a SERVICE DOG the rude man that answered the phone ( NEVER gave his name!) said he would have to talk to his manager (again didn't give a name) and hung up on me!I cancelled my reservation ( was due to arrive tomorrow 3-2-26) and made a reservation at a different hotel.When the same rude man called me back he informed me that I guess you can bring the dog if you have to, with proper id. I informed him that I am/have reported the hotel for their ADA rights violation and hung up.IF you need somewhere to stay DO NOT stay here! The staff attitude is absolutely atrocious!!

Due to a delayed flight and a winter storm, I found myself staying the night at the Ecino Lodge & Suites. I was in a any port in a storm situation and wasn't expecting much, but to my surprise the Ecoino Lodge succeeded at every level! The front desk person and all the staff were friendly and helpful, the room was clean, well appointed, and incredibly spacious! It had a seating area where I could sit and watch TV and eat my dinner from GrubHub, and a seperate area for the bed with another TV. There was a mini-kitchen with a microwave, mini-fridge, safe, and coffeemaker, and also a full size closet with ironing board and iron. Despite the fact that the hotel was near the airport and also a highway, there was no noise to speak of in the room. The bed was comfortable and you had your choice of squishy pillow or firm pillow. A great value for the price! Would definitely stay here again!

Stay here several times. But the rooms are getting very worn out. Walls and trim need painted badly furniture all showing a lot of wear. Bathroom is the worst. They really need to spend money maintaining this property. It used to be my go to.