I took one of their cars to the airport on the recommendation of a friend. The car was 20 minutes late, despite misleading us and telling us they would be there earlier. Later the driver was incapable of providing a receipt.

We hired Arecibo to bring us to JFK for a once-in-a-life-time family vacation, and we had our worst nightmare. When the driver, Mauro, arrived at our residence in a gray Sienna (plate T722499C), I immediately placed my most important bag containing all my family’s documents (passports, wallet, computer, journal, other personal items and important documents) inside the car before loading the rest of my family's gear. Unknown to me, the driver then took it OUT of the car and placed it on the ROOF of the vehicle to load a carseat for my daughter (which was already supposed to be installed). I loaded the rest of the family’s gear in the car and we drove off towards the airport. Several blocks down the road the driver casually asked if I had my bag. I did not know what he was talking about at first since he did not ever tell me he was putting my bag on the roof of the car (this is just about the stupidest thing any professional driver can do). When we finally understood that my bag, which again, I had already placed in the car before we drove away, was now not in the car, we pulled over and checked the roof. It was gone. We ran back through the streets looking for it but it had already been taken. We missed our flight and our important family trip, and all of our documents remain lost/stolen. This one mistake totaled $6,000 in expenses to replace all of the items. We diligently checked with police stations etc… But worst of all was the company’s treatment of us after the incident. The driver never took any responsibility for his mistake and was hostile to us afterwards. When we contacted the company, assuming to be met with kindness and remorse - if not direct action - they were rude, dismissive, and emotionally manipulative - questioning the reality of the situation. I called and asked to speak with the manager on duty, and they continuously told me he was not there, which I later learned was a lie. They lied many times throughout the ordeal, and tried to avoid contact whenever possible. Nothing was done. We are bringing this disgusting company to court. They are unprofessional, dishonest, and irresponsible.

I am writing this as I am missing my daughters dance recital that I’ve been waiting to see for a year. I am beyond upset.I booked a car to ride with my newborn.First of all, they showed up 20 minutes late with no notice.Then they had no idea how to install the car seat. It seemed like it was the first time the driver was asked to install it and he was struggling.The way he positioned the seat was totally wrong and dangerous (I am attaching a photo) and he was unable to adjust the straps of the seat which were set for a toddler.This took another 15 minutes and not only was I not able to install my baby in the car seat, I had also missed the show at that point.I told this company ahead of time that I was travelling with a newborn and clearly they did not inform their driver.This is by far the worst experience I had with a car company.

Awful experience. We made a reservation for a 3:45am pickup from the Upper East Side to NYC JFK, ahead of an early morning flight, strictly because we understood they had car seats available. Everything to reserve was smooth, easy and the driver was on time and shows up with no car seat. The driver said his car seat was broken so he left it at home, and he didn’t even have the direct contact of the car service dispatcher from the company when I asked him to call and find a resolution. It was pouring rain, and thankfully we were able to get a Lyft with car seat at that early morning hour, which was unpredictable and why we reserved with this company in the first place. I called and the dispatcher had no idea why the driver showed up without a car seat which was on the order ticket, but no help otherwise and we were left hanging. No follow up from management since and the closest car they had with a car seat that hour was over 20minutes away, and we would’ve cut it too close and possibly missed our flight. They are reasonably priced but clearly completely unreliable if you’re making a reservation with them solely for travel with a baby/toddler.

Confirmed twice that we would have a rear facing infant car seat for the airport. Car seat arrived forward facing. It also appeared broken and was a cheap brand that I had never heard of. Driver had no idea how to install it rear facing and his van was not equipped with The necessary base or seatbelt straps. He tried to put my small baby in an extremely wobbly, barely fastened car seat. It got so late that we weee about to miss our flight. I had to drive through Manhattan with the baby in my lap. On the other end, his payment machine was broken. He attempted to take my credit card - I had to physically pull it away from him When we were leaving. The company called me later to offer me a 10 dollar discount — they did not apologize or refund me. Truly a terrible service that endangers babies.