I am a Diamond Hilton Honors customer. I travel fairly often for business. The day before every stay, one is invited to check-in remotely, pick one's room and receive an electronic key such that you can walk directly to your room bypassing the desk check in process.For many stays, this was a welcome feature after a long day of working on the road and traveling etc. It certainly does make staying at a Hilton affiliate and attractive idea. After months of multi-night stays in 2025 and multiple thousands of dollars spent with Hilton affiliated hotels and enjoying the remote check in process, it suddenly stopped a few months ago. Nobody with any part of any Hilton entity has any idea why this happened or how to fix it. Never had any incidents with any stays. Bills always paid on time. No disturbing the peace etc issues. Just check in late, stay quietly, do my business, pack up and leave. Rinse and repeat. The hotel desk help never has any idea why I have been asked to have my idea and form of payment verified. They refer me to the national Hilton customer service numbers. I call them to ask why this has suddenly begun to occur and they either tell me that each hotel has the choice about this OR they say to log out of the Hilton App OR delete and reinstall the App Or they start a case to research what's going on and nobody at Hilton ever follows up.Worse yet, each successive stay finds me invited to remotely check in the day before. I do this hoping that this time Hilton gets their program figured out and I can once again re-enjoy the remote check in process. Nope. Same thing happens again.We've got lots invested in time and money in the Diamond level honors membership but this has now become insulting and inconvenient. If I'm not going to be able check in remotely, then why invite me to do so the day before each stay? Worse yet, why does this repeatedly occur to solid customer who does nothing other than just check in, sleep, pay and go away with no negative impacts anywhere I've been.This makes ZERO sense but I am going to spread this issue and leave the lowest possible review score every place I stay until Hilton fixes their problem.

The staff has very poor customer service. We were awoken between 1am and 3am every night of our stay by people being INCREDIBLY loud above us and the staff did literally NOTHING to help with this. They told us to just call back if they keep being loud and we'll remind them it's quiet time again. Half the time they wouldn't even answer the phone, the times they did they just apologized but did nothing to resolve it. We had to be up at 5am and got very little sleep. Not to mention the lady that was running the breakfast service was rude and aggressive. I would definitely NOT recommend this hotel.

Overall my stay was pleasant. Check in and out staff were kind, safe area, clean room and bathroom.BUT I couldn't get past the moldy and mildewy smell in my room. Main smell was coming from the bathroom, where you could even see the mold on the ceiling. (See pic) I don't think it was the AC filter. When my neighbor flushed or used the shower, I could hear dripping in the ceiling, so I'm guessing that's the issue.Family members staying on a different floor said they didn't have that issue, so must've been my room or floor (3rd floor).Other potential downsides were not a ton of TV channels and the vending and ice room didn't have a vending machine.

Not sure what to say to be positive. Trash from previous guest still in cans. Room is dark - 2 bedside lights, light at the door. Had to really request firmly to get filter cleaned in HVAC it was horrid. Room also had a strange smell. However, the front desk staff there were great- friendly. Breakfast was great. Probably will not return.

This is good hotel, in general. But, they charge you $60 over and above what the charge for your room should be plus taxes without telling you about it. When you write Hilton.com directly, they do not respond to your request generated from their website. The charge plus $60 changed in my credit card account to just the room charge after a number of days. But, both the property and their parent company need to disclose what they are doing and why. Still no explanation for why they did this extra $60 thing.