Avoid this hotel at all costs!!!!! After checking in we were told the elevator was out of order so we walked down the hallway to the stairs and noticed a large section of ceiling missing. The stairwell walls were dirty and the handrails were filthy dirty. After we entered the room we noticed the backup lock on the door was broken and the light switch by the door was loose. Then we noticed one of the fire sprinklers was covered with painters tape!!! Will add that there was extremely bright lights shining into the room making it very difficult to sleep at night. This was one of the worst of the worst, would never stay here again.

I picked this hotel b/c I needed to be close to the airport and was on somewhat of a budget. Never again. Spend a little more. There are several options in this immediate location. Upon arrival at 2am (late flight) I didn't notice anything. Got to my room, it was clean but the smell of the 'carpet fresh' was overwhelming. Walls are thin if you catch my drift. Finally got to sleep. Didn't try the breakfast in the lobby but coffee was decent. Staff was pleasant. My issue was the broken elevator and I was on the third floor. As a woman in her 50s traveling solo, I would've expected the front desk guy to offer help with luggage upon my departure. Nope. There is freeway noise so if that bothers you, choose elsewhere. That didn't bother me. It was a place to sleep.

Usually when doing a park and fly I stay at Plainfield but I absolutely had to stay at this facility ( long story, but trust me I had to stay here)For a Thursday night it was $500, when I asked why I was told that all the hotels in the area raise their prices like that for the weekends.What does $500 buy you? A broken elevator and lugging my bags up three flights to learn that my key didn’t work. I was able to trade for a ground floor though.Breakfast was a huge disappointment as there was no attendant and the trash can was literally overflowing, nothing was being replenished and of course no cleaning. I was charged $10 or $20 for the shuttle ride to the airport. I went ahead and booked my room on my return as my scheduled flight was going to arrive late. That flight was delayed to the point that I had to reschedule for the following day. When I called the hotel to explain what happened and to cancel my room, I was told it had been paid for and not eligible for a refund. At least it was only $138 There are a lot of lodging options in the area, do yourself a favor and try one of them

I’ll start off with a positive, our room was clean, that it’s important. I checked for bedbugs as well, none. After that, this place is…….no. I would not stay here again. The decor is HIDEOUS. Nothing matches, it is a mishmash of very old decor with heinous blue wallpaper with lasers or something on it. Our room had a missing outlet plate-not good if you have littles. The airport shuttle is a 10 passenger van that doesn’t have the name of the hotel on it. It only runs every 45 min so if you miss the time frame available in the morning or after you need pick up-you will be waiting and could possibly miss your flight. We ended up just taking an Uber back to the hotel when we landed because we would have just had to sit there for 45 min. This just kind of negates the whole reason for the park and fly The hotel is only about 14 min from the airport. We wouldn’t have known which van was their’s anyway since it isn’t marked. Blech. We didn’t like it. The staff wears regular streetwear clothing, it is hard to tell who actually works there.

Pros: The beds were comfortable.It’s close to the airport. Good breakfast options. Park & Stay offered….prompt & quick shuttle to the airport. Cons: While the hotel is obviously undergoing a remodel, there were still some major issues. Elevator was not working….and wasn’t told this during check-in. Key card would not work in outside door. Vending machines would not accept dollar bills….so had to pay $6 for a bottled water from their convenience store. We had to rehang curtains in our room as they were unusable. Our room was “renovated” - but still had the old hardware that was loose and in need of repair. Biggest Con: After returning to the airport from our trip, we called for the shuttle to pick us up. They told us it would be 15 minutes. Then they called back and said it would be an additional 15 minutes before someone could pick us up but we could call an Uber - which we did not as we already paid for the shuttle service. After 3 phone calls and waiting ONE HOUR AND TWENTY MINUTES, they finally sent the shuttle to pick us up. From a business standpoint, this is purely unprofessional. All this to say - we will not be returning to this hotel and highly encourage others not to use this hotel & shuttle service. Surely there are more efficient & courteous hotels in the area that value strong customer service.