I’m so disappointed in this place! I could’ve stayed at GSR or Peppermill for the same price. I really messed up picking this place but I normally always love Hyatt. The only thing it’s go going for itself is the comfy beds. We checked in 30 mins early because it was the only time we could check in and it’s an extra $25. Ridiculous!!! I get it if it’s like 3-4 hours earlier… but 30 mins!?!? I travel a lot and no other hotel has ever done this! Plus, you have to pay for parking… again, when there are SO many other hotels to choose from, pick somewhere else. The rooms were disappointing. There’s carpet coming off the floor. The bathroom barely fit us…. Just disappointing for Hyatt!

I booked Hyatt Place Reno-Tahoe Airport because I’ve had good experiences at other Hyatt hotels and expected the same standard of cleanliness. I was shocked by how dirty and outdated the two rooms I was shown were.The first room had an overpowering air freshener smell, visible mold or mildew in the shower, and stains on the carpet and couch. I immediately asked to change rooms. The second room also had a bad odor. The carpet was fraying and coming loose where it met the bathroom floor, creating a tripping hazard. There was hair on a pillow and stains on the carpet and couch. The tub looked as though it had been recaulked many times, and there was visible mold and damage in the bathroom.I had my service dog with me, and the floors were so dirty that I did not want him walking or lying on them. Frankly, I wasn’t comfortable using the bathroom, taking a shower, or sleeping in the bed after seeing hair on the pillow. The front desk staff were very kind and offered me a third room, but I was exhausted and did not feel comfortable trying another room. I left the hotel.I asked to check out and specifically requested a refund because the rooms did not meet the standards I expect from Hyatt. I was told that the night audit would handle the checkout and that the manager would contact me the next morning. Instead, I was charged for the stay and never received that call. I’ve since left several messages for Shauna, whom I was told is the manager, without a response.I appreciate the kindness of the front desk staff, but these rooms were in unacceptable condition and the hotel needs a major renovation.

My October 9–11 stay at Hyatt Place Reno Airport turned into a frustrating billing ordeal that required repeated follow-ups.I prepaid $312.21 for my room through Super.com. At check-in, I should have only owed $113 for the pet fee and taxes, plus a refundable $50 deposit. Instead, Hyatt charged a total of $984.71. Including my prepaid reservation, that brought the combined charges to $1,296.92 for a two-night stay.After Hyatt acknowledged charging me again for my prepaid room, I was told I would receive a $290.57 refund. Instead, another $581.14 charge appeared. The hotel said this was to correct an excessive refund, but never clearly explained what happened or how that amount was calculated. These billing errors pushed my account into the negative.The lack of communication made the situation even worse. A promised follow-up email never arrived, leaving me to reach out again for answers.On October 21, I contacted Hyatt and was told they would investigate, contact Super, and arrange a refund after speaking with them. I then contacted Super myself, and Super ultimately issued the refund. They took action while I was still waiting for Hyatt to resolve the issue.Twelve days after check-in, I was still spending my time chasing a resolution to mistakes I did not cause. The repeated billing errors, unclear explanations, and poor follow-through caused unnecessary financial stress and seriously damaged my trust in Hyatt.

I Wont stay here again! Falling in disrepair and now has got on the hidden fee wagon with parking. The bathrrom fan squeling was terrible.

Great staff, limited restaurant menu options. Will stay here the next time I fly through Reno. Great Airport transfer.