We went to Capello Salons & Day Spa for massages during our vacation. It was a great experience. Our masseuse was excellent and we left feeling relaxed and refreshed.

Wonderful experience, great color or cut, team is professional. You will leave looking great! Lisa and team will treat you to a great experience.

Our first time in new location, Lisa has done wonderful job building out space and services were top notch.

I am writing this on my husbands account. NEW LOCATION ON FRANKLIN!!!!!!!! CAPELLOS DOWNTOWN MOVED! DO NOT GO TO THIS SALON/SPA! THE WORST OF THE CAPELLOS CHAIN! My husband recently purchased a 1 day spa package that included Facials, Manicures and Massages for my self and 2 of my girlfriends. I was a let down in almost all aspects. It did not live up to the Capellos experience in Williamsville that I have had in the past. Here is what you can expect. Our appointments were for 1pm as a reference 1) The salon was very cold and the staff was not very welcoming when we arrived. 2) We were never offered any coffee, water, etc at any time during our visit. My girlfriend even asked for coffee and was told No we don't have any, and then they didn't offer anything else. While getting our services the staff working on us would excuse themselves to get water, but never even offered us any. And the main water jug, that in other locations has lemon or herbed water for all to use, was empty! 3) We were never offered slippers at all and told to just go barefoot or wear our socks??!!! 4) Only 2 of us were given a robe. My girlfriend was told there were no more robes and she had to take her clothes on and off. 5) We were told there were towels in the changing room, however the only towels were a pile of used dirty towels and no clean towels were available. When we asked/complained we got 1 towel and they seemed annoyed. 6) The entire spa was freezing, and we even commented on how cold it was, again , NO CHANGE not even a sorry or we can turn the heat up. 7) And to top all this off my husband sent them an email after hearing that his $ was wasted and got a call back from Lisa the Manager/Owner who apologized and asked for me to call her to discuss and she wanted to make it right. I have called her 3 times for over a week with no return calls and actually had her answer the phone the last time in which I could hear her or people talking and then she hung the phone up! So if the Manager/Owner doesn't care what does that say about the staff or salon experience. To be fair we all agreed that the massage therapist was good. However we were looking forward to this as a girls relaxing day that my husband got me. It was not a cheap experience and they assured my husband when he booked with them that they could handle it in the usual Capellos manner. They were glad to take his $ and in return we got a below average to unacceptable experience. How can you possibly enjoy your service when you are cold and annoyed. There are way too many great spas in Buffalo and the area to waste your time and money on a below average place that doesn't even care to call you back or treat your well. Do yourself a favor and stick to the Capellos in Williamsville or go elsewhere.