I just want to say what excellent customer service this store has!!! My bf and I went in last night just to look around and decided to talk to them about my earrings he bought there and I was...

Exceptional customer service, April the manager went way above and beyond to resolve a problem that was not even caused by her store in the first place. Highly recommend this store based on the...

Literally the worst experience of our LIVES going to Kay Jeweler's, not just for a jewelry store but of any store/experience. Found the ring I wanted, sent it in to be resized. They estimated only...

We had a bad experience the 1st time, but the management apologized an took care of us and we will continue to give them our business...

Weak computer system, not up to date on keeping records of items serviced in past. S_L_O_W on repairs. Get it in writing, every detail.