The customer service we received was excellent. When we checked in it was extremely busy. There were three people checking guests in. Our’s was checking in 3 to others 1. The rooms were clean but nothing special. Our tv (not a fan of DirectTV) wasn’t working. We called the front desk and a gentleman came up and reset the connections. He was very personable and kind. We had difficulty getting to the hotel. We missed our turn twice and we were using gps. Valet was backed way up and there as no more room in the drive up checkin lane. Other customers were getting frustrated. So, location or better explained limited vehicle space wasn’t the best. It’s out of the control of management but is something travelers should be aware of especially when it’s busy.

Long stay at this hotel, so writing a very detailed review. Originally booked 7 nights here at a Convention Center host hotel discount of $209. However, the rate changed to $239 per night since I added 4 nights to the start of my stay, during said event (stay more, pay more rate... thanks a lot, Hilton). When I checked in, I asked the manager (Ellen) to honor my original discount. Nope. Her excuse was something like If I do that for you, I'll have to do that for everyone. Hilton Honors member here, what a joke. Checked into my room, which ultimately cost over $300 per night, including tax and obligatory fees, and NO breakfast included! Adding insult to injury, a big sign in lobby says that you can't bring your own food and eat it at a table (I had brought my own instant oatmeal, bowl and spoon from home!) After getting to my pre-chosen room (using the HH phone app) on the 9th floor, I noticed the unsightly mold growing in the shower's caulk and grout, and started to get upset. Came down to the front desk where Ellen asked if I would like to have my room deep cleaned immediately (it was 6pm, I had already unpacked all my clothes, was tired and hungry after travelling all day and dragging my suitcase 8 blocks from the Metro bus stop! (The airport Transit train is down for the summer, FYI). I said that I didn't want my clothes to smell like cleaning solution (why didn't they 'deep clean' before I got there?) So she comp'd me a mediocre $10 dinner in the Grille, gave me a $25 credit on my bill for having to change rooms for that night, and assigned me a room on the top floor, at my request. She wanted my assurance (in a rather pushy and unfriendly way) that this was going to be OK, even though I hadn't seen the new room!! The message I got was 'Take it or leave it...no more changes' So, I hauled my stuff to the new room and collapsed for the night.Next morning, much to my disgust, the new room was even dirtier, shabbier, and facing the dog park outside, where I was rudely awakened by the barking dogs and loud voices! The A/C unit was exceptionally loud in the upgraded room, too. No sleep that night, and I was getting grumpy about the whole situation. Next morning I grabbed a bellhop cart and toted all my belongings back down to the front desk and asked to have my first room back! The very friendly desk clerk (not Ellen) said she would see what she could do, since the old room was re-rented and the hotel was completely booked. Well, I got lucky and moved back into my original room at 2pm (Hurray!) and stayed there for the next 10 nights. And, no, it had NOT been deep cleaned before I settled in the second time. Go figure.... they only want to clean your room after you're in there, LOL!Pros: convenient location to Convention Center (if you're willing to jay-walk... I was); A/C and plumbing worked; staff is generally quite friendly and accommodating; great smelling hand soap by Crabtree Evelyn and cushy (all cotton!!) bath towels; nice large work desk; pleasantly furnished (if you don't look too closely); bright and clean stairwell, at least between the 9th and 10th floors, which I got to know pretty well on that first night.Cons: see photos; beds are lumpy; sheets are polyester-blended, full of static, and made my skin red and blotchy each morning; room was filthy, especially the sticky carpet next to the bed...super ICK; bathroom mirror frame decomposing (what is that fuzzy stuff?); no glassware in room (had to go to Target to get one); no in-room safe; no close-up vanity mirror in bathroom; no pen and paper to make notes about all the room deficiencies; mistake on bill for a charge in their lobby shop (a purchase that I never made); walls are paper thin; lots of street noise and police sirens to wake you at night (not the hotel's fault...just sayin'); no one at the front desk when I called (twice!) around 2:00am last night to inquire about the loud 'pop-pop-pops' (I was thinking gunfire) near the hotel, which startled me awake, and caused me to request a Lyft ride to the bus stop for the next morning...no one there to take my request! Thanks a lot, HGI Mpls: I arranged my own Lyft ride which showed up 10 minutes late!My advice? Pay more and stay at the Ivy, instead. If you must stay here, bring a Pyrex glass measuring cup to boil water in the room's microwave for your instant oatmeal, so you don't get shamed when trying to get some from their breakfast restaurant....reserved for paying breakfast customers only!

Had this hotel booked for summerslam weekend for over six months, hotel decide to cancel on us today with 3 weeks to go due to alleged system error!! Travelling from the Uk and now need to find accommodation

Garden Inn Hilton hotel located at 511 se Huron Blvd Minneapolis, Mn. This hotel was a complete horrible experience.Not only do they have limited parking but they charge you 30 dollars a night to park there and if don't find a parking spot, you have to find parking on the street and you still have to pay. They had a 6 hour power outage during my stay and no employee there had any resolution for the inconvenience.I had to leave the hotel because it was extremely hot and I had no power to get ready for my event that I missed because of this, you would think they would compensate the customers in some kind of way for this inconvenience but no! Just pay your money and be gone. Just complete greed!! Just a horrible Hotel. Beware!! You’ve been warned.

The hotel was conveniently located near the convention center, restaurants, and shopping, and the pool, restaurant, and serving staff were great. However, our stay was impacted by a strong sulfur smell coming from the bathroom that became overwhelming overnight. The hotel was fully booked, so we couldn’t switch rooms. We also had issues at check-in when staff tried to charge us again for rooms that had already been prepaid through a third party. The front desk did provide complimentary drinks to make up for it. Late at night, I went to the front desk for help with the smell and waited about 20 minutes before someone came out to assist.