First of all our flight got cancelled at 2am and when we woke up around 4am we immediately called the hotel. The female operator who answered the phone seemed lost and told us not to worry she cancelled the reservation. She cancelled it alright but we still got charged. There was no other flight to book today it was out of my hands. They did not want to make an exception very terrible customer service and they did not want to help us at all.

DO YOURSELF a favor and find another hotel. Big headache and too much to type. Beware the dishonesty and dodging when you try to check in. We were charged, denied refund and were told at check in that the room we were assigned did not have the layout that I reserved. Still they are refusing refund because we didn’t stay… I will be going thru other channels to get my refund after having to go across town and pay for additional 2 rooms at another hotel…

I first made reservations thru reservation desk, she took all my information including debit card but never processed the reservation. I called the next day to the hotel, got everything straightened out. Check in was okay, Mohul was very pleasant. Stayed on 4th floor, carpet is old and mattress was stained. Very poor water pressure and no hot water.

The conditioner in our shower was empty when we got there…we left a message for housekeeping, but the next day housekeeping never came to our room so we had to go to the desk to get towels and mentioned the conditioner again. The next day we did get new towels in our room but housekeeping still didn’t fill the conditioner or make the beds. Not a big deal, but not 5 star service. Also, the pool was so cloudy we couldn’t see our feet even in the shallow end. The breakfast is always good here, but the rest has slipped over the last couple years.

One night stay. Welcomed at check in. Room was fresh and clean. Well equipped exercise room. Better than most hotel free breakfast.Highly recommend.