This is a large and well located hotel in downtown Detroit, within walking distance of the stadiums. My room was very large and well appointed, with a strong wifi signal, many outlets and both a large desk and a couch. The bathroom was quite large too. The negative on this trip is that prices were very high. But I was impressed with the Book Cadillac.

The hotel was extremely busy with multiple weddings and a concert in town at Ford Field. The front desk was not apologetic about our room not being ready, we were unable to use hotel amenities (the pool) while we waited for our room. Upon check-out the desk was busy and I gave some cash to go against my balance. When reviewing my CC statement the next month, I noticed the full amount was charged. I went through accounting and for 3 months “looked into this” while I kept calling every few weeks to see when this would be resolved. I was just told now that nothing was seen from security and I’m just out the cash. This is terrible business practice and I will NEVER stay here again …. Nothing offered to me for my time and continued calls to check and see how this was being resolved. I wasn’t even offered points for my troubles. The front desk are uninterested in their patrons and will steal from you given the opportunity. Beware.

I stayed here recently on a business trip and had a very good overall experience. We arrived around check-in time, and while a few rooms for our group were not quite ready, the delay was minimal. The hotel offered a comfortable lounge area near the front desk, which made it easy to relax while waiting.The room was spacious, quiet, and well-appointed. The bed was comfortable, the shower had adequate water pressure, and the towels were of good quality. There was a minifridge in the room as well. I also appreciated the convenience of having both a Starbucks and a restaurant located in the lobby.Although we did not spend much time sightseeing, the hotel's location allowed us to easily walk to a Detroit Tigers game, which was a nice bonus.Overall, this was a comfortable and convenient stay. The minor check-in delay was quickly resolved, and I would happily stay here again on a future visit.

DO NOT use the Book Cadillac for your event. We reserved a block of rooms for our daughter’s wedding party. We wanted thirty rooms, but the Book Cadillac event planner suggested reserving only twenty based on our guest list size; we were told we could easily add more rooms later. Shortly after, when our guest list expanded, we asked for more rooms, but we were told we couldn’t add any more, as there was another event in town that weekend. As we needed a larger block, we were forced to find another hotel. The Book Cadillac then refused to refund our deposit, saying we should have read the fine print in the contract more carefully. We contracted with them in good faith, and trusted their event planning staff to help us with the details of this complex plan, but we feel they have completely taken advantage of us. Calls to Marriott Corporate were completely unhelpful.

I wanted to bring a serious concern to your attention. I was informed that the Executive Chef was chewing tobacco and spitting in Kitchen trash while overseeing food preparation for weddings and corporate events. If this information is accurate, it raises significant concerns about food safety, sanitation, and the level of professionalism expected in a hospitality environment.Given the standards guests expect when attending events at the hotel, I hope this matter is taken seriously and reviewed appropriately. My intention is not to make accusations but to ensure that proper food handling practices are consistently maintained.