Great location, close to great restaurants, and great food at the hotel as well! Good clean and quiet room, comfy beds. The shower/tub may be a bit dated, but the hot water came quickly! Friendly and helpful staff.

It was serviceable, but barely. I agree with others: it’s threadbare and a bit of a throwback. But it wasn’t as horrible as I anticipated. The lobby fragrance isn’t as overwhelming as other Hilton’s and was undetectable in a high floor. The room and bed were fine. AC was fine. No amenities in the bathroom except for a tiny bar of soap. However, no hot water whatsoever, so wasn’t able to shower: not good. There was some road noise but didn’t disturb sleep. I paid a very low conference rate, but if I paid more than $100 total I’d feel ripped off. But it was kinda worth the Motel 6 rate.

Typical Hilton hotel located within walking distance to good dining. Good location near Memorial City, Energy Corridor, and City Centre.

To the Hilton Customer Service Team,I am writing to formally express my extreme dissatisfaction regarding my recent stay at your hotel located at 9999 Westheimer Rd, Houston, TX 77042-3802, from July 23rd through July 28th. Unfortunately, my experience at this property was unacceptable and has left me deeply disappointed with the Hilton brand.Room Assignment & Guest PlacementUpon check-in on Wednesday, July 23rd, my profile preferences—which clearly indicate a room on a higher floor away from the elevator—were not honored. While I understand that requests are subject to availability, it was particularly disheartening to be placed on a floor filled with children, away from my fellow attendees of the Heavy Hitters Pride (HHP) event. This placement not only disregarded my preferences but also contributed to a disruptive stay, with children repeatedly running through the hallways, knocking on doors, and causing significant disturbances.Lack of Microwave AccessA key issue that compounded my frustration was the lack of a microwave in the lobby, which was available during my stay last year. This amenity was removed under new management without informing guests at check-in that microwaves could be requested for in-room use. By the time I learned of this option, I had already discarded nearly $50 worth of food.When I approached the front desk, a staff member named Ty informed me microwaves were available on a first-come, first-served basis and at a $10 nightly fee—a policy I accepted. However, I later discovered that a peer who checked in after me had a microwave in their room without requesting or paying for it, leading me to believe that this policy was inconsistently applied. I brought this issue to the attention of General Manager Jay Haratsis, who listened passively and offered no meaningful resolution. His response came across as indifferent, if not dismissive.Hygiene Violation: Soiled Bed SheetsThe most disturbing part of my stay occurred on Saturday, after returning from the pool. After lying down for a nap, I woke up feeling itchy. Upon checking the bed, I found dried fecal stains on the sheets—an appalling and unsanitary discovery. I was horrified and immediately showered, though even that did not ease my discomfort.When I reported this to the front desk the following day, three managers came to my room. Instead of addressing the issue with professionalism, one of them shockingly insinuated that we were responsible for the stains. This accusation was not only false but deeply insulting. Fortunately, I had taken photos of the stained sheets (though I am hesitant to share them due to their graphic nature). Thanks to my routine of requesting extra linens, I was able to handle the situation myself in the moment.To date, I have not received any follow-up communication from Mr. Haratsis or anyone on the management team regarding this serious issue.Unprofessional Conduct by StaffFurthermore, Ty, the front desk staff member, called my room after I mentioned her name to Mr. Haratsis regarding the microwave policy. She questioned and argued with me about what I had said, which I found completely inappropriate and unprofessional. She even confronted me again in person when I returned to the front desk for a wake-up call.Final ThoughtsWhile there were a few staff members who treated me with kindness and respect—particularly a young African American woman at the front desk whose name I unfortunately did not catch—this does not overshadow the overall horrific experience I endured.I have stayed at Hilton properties for years and have never experienced such disregard for basic hospitality, cleanliness, and guest service. This was without a doubt the worst hotel experience of my life. I will never stay at this property again, and I will strongly advise others in my network, particularly within the HHP community, to avoid this location as well.I hope Hilton takes this complaint seriously and conducts a thorough investigation into the conditions and conduct at this property.Sincerely,Jonathan Austin #478631519 – Hilton Honors [email protected]

Always enjoy this hotel. The staff is welcoming, friendly and smiling. The location is excellent . Easy access to the SAM, Westpark and Westheimer. Parking is plentiful. The beds are comfortable and has a restaurant on site. Give this hotel a try you will be glad you did.