This was the absolute worst experience ever in any city or country. The driver was 20 minutes late picking up me up to go to the airport, and I found he was talking on the phone down the street. The car was filthy outside and inside. His driving was dangerous and he could not keep a steady speed. He talked about a business he was starting the whole way to the airport and would not stop. When I sent a complaint when arrived at my destination I did not receive a response and they sent the same person to pick me up on my return trip, when I got out of baggage claim he asked me to call and I told him what pick up station I was asked and he asked me to go five stops down further, at this point I said no and then he said he would come, when he arrived where I was he sat in the vehicle for a bit as if he expected I would handle opening his trunk, then he finally got out. When we got in the vehicle he yelled my address to his iPad for directions several times and didn't have it right. I had to give him directions. I had given my airline information and my address and he should have been prepared to smoothly pick me up and drop me off without help navigating the airport pick up location and address. I again provided my experience and received no response from anyone.

I was looking for a reliable car service to take me from San Diego to Ensenada, and City Captain Transportation provided excellent service. They even took me to get my Multiple Migratory Form (FMM), which made the border crossing much easier.The driver was friendly, knowledgeable, and great to talk to throughout the journey. We took a scenic route, which made the trip even more enjoyable. As a visitor from Australia, I really appreciated that the driver understood exactly what we needed to do at the border and guided us through the process. Overall, the service was professional, helpful, and stress-free. I would definitely recommend City Captain Transportation to anyone travelling between San Diego and Ensenada.Edit:On the return City captain team got us through the San Ysidro crossing from Mexico to USA in less than 10 minutes. I was worried about the traffic coming back from Ensenada and missing my flight from San Diego, but they made sure I was back at the airport hours before my flight. Ridiculously good and now I dont have to stress at an unfamiliar airport.

I arranged a VIP airport transfer for an important guest arriving at SAN — a meet-and-greet with residence drop-off. I paid the (rather steep) $45 meet-and-greet surcharge expecting a flawless, professional service. After a long flight, my guest arrived at baggage claim and waited — no driver, no sign, no contact. She was left stranded with luggage and ultimately had to take a taxi to her destination.I understand things can go wrong, but this was a to-be-paid premium add-on with a clear purpose. There was no proactive communication from the driver or the company, and no resolution offered afterward. Very unprofessional.To make things even worse, this company had even the audacity to charge me for the failed service — I had to open a dispute with my credit card company. Quite an embarrassment my guest and myself endured, and that still lingers.I will not be using City Captain again and would caution others considering their service and premium add-ons to think carefully before hiring this transportation company

I arranged a VIP airport transfer for an important guest arriving at SAN — a meet-and-greet with residence drop-off. I paid the (rather steep) $45 meet-and-greet surcharge expecting a flawless, professional service. After a long flight, my guest arrived at baggage claim and waited — no driver, no sign, no contact. She was left stranded with luggage and ultimately had to take a taxi to her destination.I understand things can go wrong, but this was a to-be-paid premium add-on with a clear purpose. There was no proactive communication from the driver or the company, and no resolution offered afterward. Very unprofessional.To their credit, after I complained, the company did not charge me for the failed service — but a no-charge does not undo the embarrassment my guest and myself endured, and that still lingers.I will not be using City Captain again and would caution others considering their service and premium add-ons to think carefully before hiring this transportation company

We had an awesome experience with City Captain Transportation. Yosief was very friendly and approachable. Pick up and drop off went very smooth. Will definitely get the service the next time we visit San Diego.