I stayed in Room 234 of this hotel from August 9 to August 10. On the morning of the 10th, I discovered over a dozen extremely itchy red bites across my neck, arms, chest, and waist caused by bedbugs. Since I was on a tour booked through a travel agency, I informed our tour guide, who escalated the issue to the agency to liaise with the hotel. I also sent an email directly to the hotel attached with alarming photos of my bites.However, the hotel has not offered a single word of apology to this day. Instead, they tried to dismiss their failure to clean properly by using a temporary mix-up by the travel agency—who initially submitted an incorrect check-in date before quickly correcting it—as an excuse. The travel agency coordinates hotel stays for hundreds or thousands of tourists across the US daily, and while their staff made a minor administrative mistake, it was promptly corrected. Yet, the hotel completely ignored my email, which contained the correct check-in dates and photographic proof of the bedbug bites, and instead seized upon the agency's minor error to make a scene.The management of this hotel shows a total disregard for guest well-being and passes the buck at every turn. I have to ask the hotel manager: If you stayed at a hotel, got bitten by bedbugs, and were completely ignored, how would you feel?

Newly Remodeled, Nice Staff, Great Hotel. Very nice.

I have stayed at this hotel many times, I have never had a bad stay. I checked in and the front desk clerk (Tess or jess) was wonderful, fast, friendly and professional. She placed me in a room on the 5th floor, the room was spotless clean and everything worked well. The room was quiet. I had a great breakfast cooked to order; the wait staff was fast and friendly. If your travels take you to Eugene/Springfield this great hotel should be stayed in!

Won't return. Instead of a comfortable, cozy room it was stark and way too modern. A single small drawer in the room - otherwise there were two shelves starting at the floor and ending two feet up (above was the fridge, TV etc) which meant that only first few inches were reachable without having to get on the floor on all fours - they were virtually useless. There was plenty of room for a full size dresser but, alas, sacrificed for fashion I suppose. Even the bedside table was without drawers OR shelves - just like a shelf. The beds were the worst. Comfortable ONCE YOU GOT ON THEM. They were incredibly high. I am 5'5 and literally had to jump to get on the bed. My son is 6'1 and his feet dangled when he sat on his. Woebetide any short people who try to sleep here - you will literally have to stack up your suitcases to create steps. Decor was nonexistant, although I think they THOUGHT it was accomplished. Three small pictures on one wall in a neat row. Laminate flooring with a carpet between the beds. Flesh-colored walls and some odd colored curtains. No color coordination. Indeed, colors ranged from pastel to very bold. What a mish-mash. I hope they didn't pay somebody for that. Very cold feeling room. I'd expect, it being a Hilton property and higher priced that neighbors, there would be real glasses not plastic wrapped plastic cups that will be headed to the landfill. Staff was cold and disinterested. No free breakfast offered but you could but into the buffet if you want. Nope, not want. They need to be reminded they are not a destination hotel but rather a stop over on the way to somewhere else. Guests arrive after a long drive and just want a comfortable, familiar room to rest up for the next day's journey. Really missing the mark here, Hilton.

Absolutely lovely Hilton Garden Inn! I was a bit taken aback reading several negative reviews, but in our four night stay, we experienced absolutely nothing negative! In fact, from the excellent staff – including Jose, Melissa and Peggy at breakfast – everyone was warm, friendly and welcoming! Our room was lovely, roomy, well equipped and lighted. Everything worked well, and the shower in particular was great. They have a great laundry facility which we made use of, as well as a very nice bar and restaurant. We would also recommend odd numbered rooms, as they have lovely mountain views! The hotel was amazingly well located for our four days at Hayward Field, with ample parking. All in all, fabulous stay and we are very much looking forward to an opportunity to return!