We booked this Salon while it was Xhale at the Galt Hotel. After confirming the reservations several times including up to a week prior, got to the Spa to find out they were closed. They had moved to a new location and we were never contacted. We were then directed to the new location. While the new location was good, it was disappointing that they were unwilling to give any compensation for the change and trouble which now caused a delay that had us have to cancel later appointments we had set for the day. Very disappointing for the money we had spent on the appts and since with a client, couldn't just walk away.

I cannot express enough how above and beyond Tiffany and Jesse went! All the staff was amazing. We were treated like these girls very best friends and made to feel so comfortable. They are so knowledgeable in things that were very important to us and they were so attentive and genuine in every single aspect of our full day getting pampered! Highly recommended! Thank you girls for making our sisters weekend even more special! We will be back!

I am an experienced spa goer - and have an open mind about them. This however, was nothing like a spa. The experience starts with no one to greet you - then when someone does show up - they hand you paperwork and park you at an ottoman by the elevators. There were several of us in our party - but my therapist came out looking for me first. He did not greet me - he did not tell me his name - he did not ask if I needed the facilities. We went into the room and I swear, (it was January in Kentucky), they had me dump all of my clothes on the corner in the floor. There were hooks, but the therapist indicated he couldn't do a full body if I used them. The lights in the room were very bright, and I dimmed them after he left. About 8 minutes after I was on the table, he re-entered the room. No greeting, no music, he came in and it sounded like he locked the door with a bunch of keys. Then he washed his hands, and slopped oil on me - with the coldest hands ever! He also turned the lights back up. The massage was more like an oil application. Then when he was doing pecs - he touched my breasts on both sides - which was wayyyy inappropriate. I truly wonder if this person had a license - or had ever done a massage! I should have left stopped him - but stupidly didn't. Finally, he was ready for me to turn over - and the lights were blinding!! I said, whoa! the lights are so bright - but he did nothing to fix this. He did give me a rice bag to put over my eyes. The oil continued - and I looked like I had was an oil slick by the end of it. When he finished - he just left. No word. I got up and took a hot damp towel out of the warmer cabinet and wiped off just to be able to put on my clothes. This was the worst place I've ever been to...

If you are blonde with ultra blonde hair platnuim stay away from this salon thry seem think platnuim.blonde is ash blonde and thats so Not true the ruined my daughters Hair made it look grey silver and she cried n cried n cried and didnt want even go school n way the owner handled it was just awful not very lady like or professional n my daughter has been salon several times but after this she will Not return ever ..never have i had such a nad experience in my life with a salon and poor little girl cried her eyes out over her hair looking grey ...not what we asked her to do ultra light blonde not ash blonde she took it upon her self to add a silver tonor make it look metalic and did Not Ask ...what else i find disturbing is there prices are quoted on brochures as one thing then they add with out asking and it ends up being double even triple the amount u thought u was going pay ..not happy customer n owner is down right rude xhale salon n spa i gibe a negative review at galt house

After our generally poor experience at The Galt House, I shouldn’t have been surprised that the spa inside was awful. We booked a couples massage before we got there at a cost of around $350. Part of that was extra because I wanted a deep tissue massage. My wife’s masseuse led us to the room and I never even saw mine, which was incredibly uncomfortable. I spoke up about halfway through because it wasn’t a deep tissue and she was ignoring all the spots I had circled on their questionnaire. After that, she rubbed a whole bunch of biofreeze on my back. I basically paid for an overpriced tube of Icy/Hot. Oh, and they left the door to the room open the entire time. Just weird. The nice woman at the front desk knocked a few bucks off when I explained all of this. But it was still well over $300.