I will start with Lanita - what a wonderful person who did everything to help us feel welcome. We arrived a bit early and she made sure to let us know when our room would be ready. I wish I could remember the name of other woman who was training with her bc she was a doll too. The hotel is clean, so spacious, quick to answer any questions or needs, which were minimal such as extra towels. They were helpful with directions, suggestions for restaurants and atrractions in the area and just overall fun and personable. I see complaints on other reviews. I get it bc you're always going to be a bit critical of where youre staying, given the cost too. Some complaints seem excessive but I had a different experience. I think the people running this hotel are lovely and doing a great job. Also the elevator worked fine when I was there. There are only three floors anyway.

If you want to stay in the Inner Harbor, the location is great, however that's the only thing that is great about this hotel. The carpet, a seemingly 1980s dark gray shag style carpet, was matted and didn't feel clean. I felt like I couldn't stand barefoot on it without totally skeeving myself out. The room had a musty, musky, mildewy smell that was cloying. The towels were old, overwashed and hard (not to mention small) and felt like drying myself with sandpaper. I've never experienced towels that rough before! The doors have no soft close so every time someone closed a door it banged loudly. On my last night I was awakened by an alarm at 6:00 am. It took me a while to figure out that it was coming from the clock on the other bedside table, which I had never touched. I still have no idea why it went off but I never got back to sleep. There are no vending machines and no sodas or snacks available. It's not that easy to find convenience stores in the Inner Harbor and the desk staff had no idea where to send me. (I found a CVS not too far away the next day.) Although the location is very nice, I will never stay at Pier 5 again.

When I booked my 2 rooms 220 and 221 July 2nd to the 5th I was told they charge a $200 insedent fee i paid for the parking when I arrived for those 4 days then when it came time for me to get my money back I was told it takes 7 to ten days to get a refund....I'm still waiting..I tried to reach out to there management company you can't speak to a live person just a voice mail...I will never ever come to this hotel again after the money I spent over $2000 ....never ever again then on top of all that if you dont have a suite on the 3rd floor you dont have a microwave in your room you have to take your food to the front desk and ask them to heat your food ....I dont no who owns this hotel but ownership needs to do much much better

Horrible stay Sheets & towels dirty , burned , dingy 2 hours before i can get in my room Bad smell in the room You would think at the inner harbor on the water would be beautiful DO NOT STAY HERE

I have mixed feelings about this place, which could be really great if the owners and management really cared and operated it well. The location is good and our room was large, clean and the bed was comfortable. On the other hand, the elevators did not operate property and the Internet connection was unreliable. There is considerable long term deferred maintenance of the facility: rotted wood, peeling paint, leaky faucets. Staff did their jobs with little enthusiasm or care. I felt that the owners do not want to spend money on having a nicer place or providing a better experience and that “ do the minimum” attitude carried through to the staff. I would stay elsewhere if visiting Baltimore again.