We booked this hotel so we could see family in the area, and even though we announced that we were bringing a small dog, asked them directly how much the pet fee is per night, they pulled out paperwork when we arrived at 7 pm that indicated there would be a $150 cleaning fee associated with having a pet. We not only called the hotel a week before to confirm our pet was with us, we called THE DAY OF THE RESERVATION to confirm our accommodations and pet fee amount, there was NO MENTION of such a wildly costly cleaning fee! Our dog is a shorkey who doesn't even shed, and I asked for the mgmt to waive such a crazy fee, only to be told they couldn't check us in unless we agreed to the fee. I can understand a refundable $150 fee in case a dog trashed a room that required extra cleaning, but a NON-REFUNDABLE $150 fee just to do a normal cleaning of our room?? Absurd. And we had to find alternate accommodations at 7:30 in the evening when we were supposed to be meeting our family for dinner. We ended up having to stay in a very undesirable extended stay hotel, which Ill save you the details of, but this policy of applying a very high cleaning fee which was never brought up previously, after we traveled 450 miles is truly bait and switch. Not a good management policy at all. We'll never stay here because of it, ever.

Poor Service. Difficult process to check out. Rooms are decent enough.

Booked a room because I’m a truck driver and my next load is tomorrow … I went outside to the sitting area where there are ashtrays and the lady at the front desk told me I could not smoke my tobacco there I asked why If there are ashtrays out here next to the seating area she still continued to say I could not smoke because the people who have balcony rooms might not like to smell smoke if they are out there … which none of it makes sense because it’s outside and the hotel had the ashtrays out here .. once again I’m a member of the Marriott because I’m a trucker and I stay at hotels 5 days a week… I never heard of this ever I just want some understanding she was so rude

By far one of the worst stays I've had in years. The person at the front desk was nice and welcoming, but literally everything after that could not have been worse. The entire hotel smells like weed. The hallways were filled with the smell of cigarette smoke and marijuana. There was a group of 5 teenage to 20ish year olds walking around hitting us up for smokes. The person next to me and across from me were smoking. After putting towels between the front door and the adjoining room door, it wasn't working and we checked out early. Also, the room before all of the smoking smelled like my son's cleats after he played in wet grass and left them out in the heat.

Putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. THIS IS MARRIOTT MOTTO That the GM MiAisha and Lotonya the operational Mgr did not go by, but instead Acted as if they were the Brand ( Marriott) and that its there rules, there proerty,and in Latonya words every property is differently ran and they choose not to abide by the Marriott elite program giving out early check ins and late check outs. Moral of the story these two should be managing the Red roof Inn and not Marriott, Latonya (Mgr) Had the nerves to argue with the Ambassador team Neil when he was trying to school her on what is right, #PureGhetto any how Courtyard warren last yr was the best now I just dont know.... Be careful if u want empathy compassion a smile or even a Thank you for being a Elite member when spending your hard earned money there.