Horrible experience. They were late getting me started, and the massage felt like nothing more than someone rubbing lotion on my skin. I expressed my disappointment, yet they still charged me for the full session and didn’t offer any discount or resolution. I do not recommend this place.

I booked a service online and selected on their website prefer female provider. This was not taken into consideration when they assigned a provider to me. There were no details about the assigned provider in the confirmation texts and emails sent up until my appointment. When I got to the appointment that day, a male was assigned to me. I saw under my name that it listed female provider requested. This was ignored completely. I requested to reschedule my service with a female provider, which they did. When I left, after not receiving a service, my card was charged for a missed appointment. Nothing has been handled professionally since and they have denied all refunds or any sense of accountability or apologies. I would not recommend this place, or any of its locations, to anyone.

We reserved the upstairs room for a bachelorette party. We opted for the cupcakes, fruit tray and juices. They had the table set up and everything was great! The massages were wonderful - the therapist I had was one of the best I’ve ever had. I think there was some slight miscommunication when we made the reservations. We were told to be there at 2, and we were, but our first two girls only got about 20 minutes of massage instead of 30 minutes. It wouldn’t have been a huge deal except one of those two was the bride-to- be. During the reservation process they also asked if we wanted to go two at a time so we paired up, thinking we would be in the same room two at a time. We were all excited about that but we were all in separate rooms two at a time. Not huge deals - I would still definitely go back and I would do the spa party again!

I just got off the phone with Jen because I needed to reschedule my facial I had scheduled this evening at 8pm because my little one is sick. I was told I would still be charged for my facial because they have a 24 hour cancellation policy. Listen, I get it, you have a business to run, but a little compassion, especially to a mom with a sick babes goes a long way. I was not a no show, nor was I trying to completely cancel (every mom knows how important me time is and how much they look forward to it), I simply wanted to re-book my appointment so I could care for my sick babes. It's evident this company lacks compassion and understanding that good customer service will payoff more in the long run than the last $80 you will ever see from me. This mama is taking her money elsewhere.

I booked a massage for my husband and me while we were in town for vacation. I chose this location because it was close to downtown and had good reviews. We were not disappointed. I loved that I could book our service online and received text message updates. The staff was very friendly and greeted us by name when we arrived. The service was excellent and the cost was affordable. Overall, we were very pleased with Morgan Ford and will use it again the next time we are in town.