At first I thought this was a nice bank but what awfulllll customer service. Today being Friday its busy so if there is only one teller. After about 15 minutes another teller helps. That's fine...

Worst Loan experience I've ever had. And I'm 64. I just paid it off after two months because they couldn't get the records corrected.

The staff is ALWAYS slow and to be honest they all look clueless. It took 3 employees and well over 20 minutes to do a simple transaction. Thats why I am slowly closing all of my accounts with them.

We've been banking with SSFCU for around 15 years. I've noticed that they've slowly changed from a personable, friendly credit union, into a robotic sales driven bank. It's time for us to change...

This is a bad location. The one in New Braunfels is better. The staff is cold, especially the lady helping us. It feels like a bunch of robots work here. The lady could've handed back my bf's card...