The rating is for all the staff who are kind and gracious but the place NEEDS more of them! The lines are insanely long, and some things you can't make appointments for (like getting our daughter...

First of all I was on hold for an extended amount of time to be connected with someone I could not understand due to an extremely thick accent. He was not helpful at all and only gave vague...

Everything Goes well IF you follow instructions and have the Required appointment! No appointment... long Wait! 2-4 hrs depending on how many show up WITHOUT an appointment Daily! 90% do not have...

Why don't they give us their full name? Denise L. needs a massive attitude adjustment. She clearly thinks she's better than us by the way she speaks down to us. And we were totally polite to...

After reading so many negative reviews, I was nervous to come, but I needed to. I made an appointment online and everything went smoothly surprisingly. Leticia was super helpful in counter 7 and...