Having to approach the SSA is nearly as dreaded as having to go to the DMV. Here's how I managed to have a 5-star experience at the Berkeley SSA office today:   1 - I did not have an appointment...

The Social Security office provides an essential public service, and the staff demonstrate professionalism in handling complex and sensitive matters. The process requires patience, but the...

Well, I had to return. A claim of mine was denied with a form letter that did not explain why. I wanted to know how to appeal. An hour later, I was seen my the guy that actually sent me the...

The guy that I talked with today was rude, condescending, insensitive and clearly NOT interested in helping to answer questions about survivor benefits. I wish I had his name to call and report...

I walked in around 9:45 on a Monday, picked a number and was serviced even before I got to sit and wait. The young gentlemen behind the counter was extremely friendly, knowledgeable and able to...