Rude, disrespectful, unprofessional. I have all the texts and email threads to back that up. Marcus lies. Charged me for 3 transports when we only scheduled 2. The first driver could not remove the 3rd charge but said our money would be returned on the 2nd trip. That driver did not know anything about a refund. We had a group of 12. We were given a card with a number to call when we needed our 2nd trip. The person that answered the phone was hateful, hung up on me without letting me know when to expect a driver. I saw a van and asked that driver if they were there for us and was told no. I called again and was told that was our driver. So much frustration when we just came off a great vacation with family. Having our pre paid transportation service give us the run around, be mean and down right nasty to us was a horrible experience. I’ve been told the refund has been taken care of, was told they mailed a refund and been told they don’t know anything about this. Marcus even asked me if I was expecting someone to stand with a sign? What the heck? Just do NOT waste your time and money. A couple email screenshots attached for rudeness. I paid CASH, so NO I am not ahead.

Our hotel provided a shuttle service from the hotel to the cruise port. It was $10 per person one way. Getting to the cruise from the hotel was great. They loaded our suitcases and got us to the port safely and on time.They also offered a round trip prepay option. I opted to do this, so we wouldn't have to worry about it after the cruise. Our flight didn't leave until the evening, so I asked if we could use the shuttle later in the afternoon. I was assured that all I needed to do was call the number on the card. When we got off the cruise ship, we hung out along the river walk, did a dolphin tour, had lunch and explored the area. When we were ready to go to the airport, I called the number. It was about 2 pm. First call, it was picked up and someone was just talking about a firetruck getting stuck along a curve. They hung up. Called back. No answer. I left a message. Waited 10 minutes. Called back. Someone answered. He told me they were done with shuttling hours ago. I told him what I was told, that I could call any time for a ride. He was upset that someone would tell me that. Wondered who sold me the ticket...only the initials RG on the card and it was a week ago and not even sure the seller told me his name. He told me he would see what he could do and hung up. Nothing. No call back, no ride. We had to find an alternate way to get back to the airport. Long story short, only prepay if you plan to get a shuttle ride as soon as you get off the cruise with all the other people.

Owner refused use of shuttle after departing earlier than anticipated. Told us another shuttle you be right back but shoulda been honest and told us it would be another hour. After speaking to us like children he refused use of shuttle altogether. Jokes on him. We saved 23 bucks using uber. You should do the same

We had Rowe Transportation set up to take us from an NCL hotel to the airport post cruise. I had the ride set up the day prior. I spoke with Marcus early on the morning of the ride to confirm> He said everything was set. 15 mins after the scheduled time I called and left a message/ I called and texted him for the next 90 mins. Nothing but crickets. I ended up ordering an Uber to get to the airport 45 mins before our flight. Never again. I cant believe he is the NCL prefered shuttle service. Save yourself the stress.

Had a trip booked from hotel to cruise terminal and never showed. Tried to call but didn't answer phone and mailbox was full.