I appreciate the charging station provided in the guest rooms. It was very useful when my UV light Camelback water bottle needed to be charged.

The check-in was efficient and well done. After leaving the lobby, the carpet is worn and frayed; room not particularly clean with mold on shower curtain, hair on shower wall, slow draining sink and more frayed carpet. There was no luggage rack in room. I cancelled an additional stay at this hotel

Arrival was met with a message of no keys available and repair support not available til the next day to repair the key code machine.Solution:- Staff left the room doors ajar prior to guest arrival- When leaving the room, leave doors ajar for return access- If necessary to lock the doors, contact staff and someone would come to give access when availableUltimately, they determined forgoing any form of room security was a solution. No. No, it is not. In addition to the personal and property safety concerns, it didn't appear that the staff was validating guest ID/room when opening access... simply walking the halls and opening doors throughout our stay.Room was fine, pretty much as expected, but this had to be the worst bed we've ever encountered in a hotel. In addition to significant lost sleep, we both awoke with leg/hip/back aches related to the extreme discomfort experienced.

Bathtub was 2/3 full upon arrival from faucet leak. Used a washcloth to muffle the drip sound. Bad bathroom lighting. Forgot bracelet and called less than 24 hours later, but cleaning staff did not turn it in to front desk. Mediocre staff except for Bistro staff.

Parking is really challenging and tight spots. The most frustrating thing was neither of the old treadmills worked. One had an error code and the other would not turn on at all. Front desk was no help and said this was common. The best he could do was let maintenance know in the morning.