A Cent aviation is awesome, I went on a discovery flight with Dominic he was an awesome pilot and I even got the fly most of the flight

After booking the romance sunset tour for my wife Birthday and driving an hour to get there, getting dressed up, diner and only to show up and the owner? Jeannette failed to book the pilot... Her response oh well if they want to wait a half hour or so we will try to get someone, if not they can re-book GETS BETTER so the pilot there said oh so and so will be pissed if he has to come back-Just what we want a pissed off pilot and to miss the sunset on the sunset romance tour where there was supposed to be champagne, chocolates, a sunset and a pilot. The person at the desk was speaking to Jeanette and I asked to speak to her or for her to call me while she was speaking to him and her ownership answer was I CAN'T RIGHT NOW TELL HIM TO RE-BOOK OR I WILL CALL HIM IN THE MORNING WOW she sounded like she was massively inconvenienced to even say I am sorry I screwed up!!! Did not have the decency to apologize or speak to her customer. Terrible way to run a business and treat people and now I am supposed to trust going up in their plane? She gave less then 2 @#$*'s how badly she disappointed two customers who only wanted an apology and accountability and understanding and she goes the opposite- treated rudely because of her mistake- Not someone you want to do business with trust or support. And I not received a call as promised as of noon the next day- so I called, which I should not have had to, and was told they do not work on Sat... Apparently not Friday night for Sunset Birthday Romance flights either- Never have I had and owner care less or demonstrate the lack of leadership to take accountability for making a mistake- you have made my wife's birthday memorable and you can never make that right and it would appear she is not even will to try- FYI the sunset our daughters took for us when they heard what happened- missed a good one(

Beware when booking this with a 3rd party like Virgin. Someone got my husband a voucher for a 1-hour flying LESSON. We then took that voucher and booked it along with a passenger addition. Mind you, we came up from Tampa and had to drive all the way here to do this. The Saturday we were supposed to do this, we got canceled due to wind - no big deal..better safe then sorry. Luckily we were staying the night and someone rebooked us for the next morning. I assumed they had the right tour on the books but they never actually confirmed. We got there the next day and they still never confirmed hey you are doing the xyz tour with us we just signed the waiver and hopped on the plane. I thought this was odd because there were no flying rules mentioned but I was trusting them. We get up in the air on a rather quiet flight for about 30 minutes before touching back down. I was very confused because nothing on what we actually paid for was included. I asked the pilot what tour that was and he said Oh I had you coded for the sightseeing tour only even though I could have sworn he said we would be up there for an hour and even said something like whoever is flying goes at the front so you can see why I would assume they had the right tour in mind...regardless I went to the desk and explained the situation. I even showed them the original confirmation that was sent to us when we first booked. The front desk says Oh Virgin only sent us x tour code and that's all we can see - you will have to contact them No sympathy at all for the misunderstanding after we had spent all that time and money even going to that area in the first place. Someone messed up with booking and I am not sure if it was Virgin or this vendor. Maybe it could have been when we were rescheduled the day before? Not sure because they did not even try looking into it on their end. Maybe it was not their fault but how they handled it and how crappy the lack of communication, confirmation, and overall customer service was not good at all...Good pilots...but this was a horrible experience.UPDATE: Virgin has attempted to contact these people and pilot with little to no response.