When we arrived around 7 pm, we were disappointed that the only two-bedroom suite left was on the first floor. Luckily it wasn't next to an exit door. I prefer a room on upper floors. The room was clean. The rooms have heaters/AC that blow air all the time unless you turn them off. Not my preference. Luckily it wasn't too cold or too hot that I was able to turn it off. Breakfast was satisfactory. Lots of restaurants nearby.

Horrible customer service experience - piles of garbage in the room, no housecleaning despite requesting, no remedy, no action - DO NOT RECOMMEND

Stayed here for 3 weeks, The building looks like it has recently been repainted and the parking lot and entry had some fresh/new concrete. For the most part it's clean and well kept and the staff is friendly and attentive. I did have some issues. My first issue started with the reservation. I had to be here during Balloon Fiesta, so I made my reservation months in advance to get a good rate. I reserved a room with a full kitchen (and oven) because I wanted to be able to cook/bake during my stay. When I checked in I found that the room I was given did not have a full kitchen, when I spoke to the front desk about it they said it was too late to give me another room because they were full for the Balloon Fiesta. So, you can make a reservation..... but you may not get what you reserved (see season 3 episode 11 of Seinfeld). Free breakfast, but if you're in the mood for much more than a waffle or toast, eat out. The breakfast buffet is about 6 feet long and mostly bread and bread type foods. More of a mini-breakfast snack kind of thing.I brought some kitchen tools from home because hotels always have terrible kitchen tools. The front desk has some items they loan out to the rooms for cooking, but those items are very basic and terrible too, they might have a bowl or a cookie sheet, but a Dutch Oven or any kind of stainless or cast iron cookware is out of the question. The pots that are stocked in the kitchen are OLD chipped and scratched Teflon PTFE (this is a health risk). There's a drip coffee pot provided in the room, I suspect it's the same age as the TV. If you bring your own coffee, you will need to bring filters for the coffee maker too, the hotel does not provide filters for the coffee maker. The refrigerator in my room had a buzzing vibration noise every time the compressor ran, but it worked for keeping food cold and making Ice. The rooms are clean, but being an older property the TV, Clock Radio, and bathroom are all very dated. The TV in my room was 15 years old according to the serial number on the back of it, very small, and a 3 to 5 second lag time between pushing a button on the remote and something happening on the TV.The bathroom is tiny, very little counter space for sundries. Shower curtain, not a glass door. The fitness center has been updated cosmetically and the free weights appear to be new. The treadmills are old and janky. Prolly 15 years old like the tiny TV's in the rooms. I used the treadmills almost daily while I was here and both of them seemed a bit wobbly and not level, one of them also changed speed on me after I had set the speed. All in all not a horrible place to stay, but for the price and amenities, if you want a kitchen an airbnb is probably a better deal.

Wow what a nice surprise! Thank you. Great staff, friendly. Super clean, unreal. The paint job is best I’ve ever seen in over 1,000 hotels. If we needed anything ( Kleenex ) no problem they were there for us! Breakfast older gal so sweet, the you man was very nice but really needs to be taught how to keep up filling the breakfast items. No eggs 4 times from 8:30 on. The bacon has to go, it’s all fat and not crispy, looks fake. The breads were ok and thank you so much for GLUTEN free bread! But again didnt keep filled so empty often. Teas were almost empty, I understand people take them . Orange juice, apple juice. Waffles, some slower mornings were different egg type fun things. Like real egg and ? Not sure but it was good, again not filled for about 10 people that came down at 8:45. The elder lady was on the ball though! Male just needs working with! He did get me things right away if I asked. Pool was sparkling clean. BBQ seemed to be well used but clean. Parking was not bad, might be rougher for towing or rv, super large uhaul vehicles. Maybe you could park in back next door at red Robbin if you talk to manager. The hallways did not smell and were clean. Large elevators. Oh and hidden secret it seemed was they put out afternoon snack in the breakfast room, sometimes brownies , or nut muffins, both very good. Movie theaters across street to walk to with a lot of movies. If your a light sleeper you might ask for the quieter side from the I-25. Nice front porch to sit outside in the evenings, smoking area I think but no one was there. They did have large dogs there! No doubt in our minds, we would have friends and relatives stay here while visiting us as we are relocating here. Enjoy! Oh they do have issues with TVs but they said they are working on them. No problem in our room since we had 2. The car with letter on it really needs to be removed. The stairs are all clean and carpet.

Still best Hotel in the area. Rooms are well kept. Staff all go beyond what is expected to take care of you. Lots of parking. Close to lots of restaurants and shopping. Easy access to all of Albuquerque area. Great place and Staff.