Windows 11 update KB5083769 is failing on backups and Microsoft says to do this
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On Windows 11 , the security update KB5083769 introduces a new behavior using the psmounterex.sys driver that causes third-party backup solutions to fail, and Microsoft recommends updating your backup software since this isn't a bug with the operating system.
On April 14, 2026, the software giant made available the "2026-04 Security Update (KB5083769) (Build 26200.8246)"for Windows 11 with new features , improvements, and security fixes. However, Microsoft also introduced a change that adds known "vulnerable kernel drivers" to the driver blocklist to improve system security.
The side effect of this change is that it may affect backup solutions that depend on these drivers. As a result, backups may fail when attempting to mount or manage storage images with different error messages, including "The backup has failed because Microsoft VSS has timed out during the snapshot creation" or "VSS_E_BAD_STATE."
Microsoft's recommendation to resolve the issue
Since this problem is not a bug in the April update, Microsoft recommends simply updating to the latest version of the backup solution that uses the newer drivers.
The problem is not limited to a specific backup solution. You may encounter it with Macrium Reflect, Acronis Cyber Protect Cloud, UrBackup Server, and NinjaOne Backup on Windows 11, 10, and Windows Server.
How to check if a driver is blocked
If you want to confirm whether a specific driver is being blocked, Bleeping Computer notes that you'll have to use the Event Viewer.
First, open the Event Viewer , and navigate to Applications and Services Logs> Microsoft> Windows> CodeIntegrity> Operational, and then event's view, find the "Event ID 3077"with "Policy ID {D2BDA982-CCF6-4344-AC5B-0B44427B6816}."
Credit: Microsoft
If the entry exists, then it indicates that the driver was added to the system's blocklist.
Windows Central's Take
I get why the company is doing this, but it still feels like one of those updates that quietly breaks something important for many people.
Blocking vulnerable drivers is the decision from a security standpoint. I'd rather see Microsoft take an aggressive approach here than leave the door open to exploits. However, backup tools are critical, and when they stop working, that's not a minor inconvenience.
Personally, I wouldn't skip the update , but I'd be cautious. If you rely on third-party backups, and you haven't installed the update yet, make sure your software is fully updated and double-check that jobs are still running.
This is also a pattern with updates. Security improvements come first, compatibility gets sorted out later. It makes sense long term, but in the short term, it puts more responsibility on users to stay on top of their tools.
Have you seen this issue on your PC?Let me know in the comments.
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