• why are benefits so complicated?

• ‘I am a citizen of the UK (or of the Channel Islands, the Isle of Man, or the Republic of Ireland)’
• ‘I am a citizen of another country in the European Economic Area, or I'm a family member of an EEA citizen’
• What rights do EEA citizens have?
• What rights do family members of EEA citizens have?
• What are the extra problems for people from Croatia?
• What can I do if I'm from an EEA country and I've been refused benefit? (new window)
• Reconsideration letter (new window)
• A brief history lesson (new window)
• ‘I am from outside the European Economic Area’
• main information sources

• Extra support (new window)
  
• ‘I’m single, have no children and have to look for work’
• ‘I'm single, have no children, and am not fit for work’
• Universal Credit Work Allowances (new window)
• Main information sources
  

• ‘How old do I have to be to get older persons' benefits?’ (new window)
  

• ‘Please tell me about state retirement pensions’
• ‘Please tell me about Pension Credit’
• Full details of savings credit calculation (new window)
  
• ‘Is there anything else I can get?’

• ‘I want to know about the rules about jobseeking conditions’
• ‘What happens if I haven’t kept to the jobseeking conditions?’
  
• 'What can I do if I've been sanctioned and or my JSA ends?’
• ‘I want to know about appealing’
• Appeal Letter (new window)
• If your appeal is late (new window)
• ‘I want to know about reclaiming Jobseeker's Allowance’
• ‘I want to know about hardship payments’
• ‘I want advice about taking my appeal to a tribunal’
• ‘Tell me how to prepare for a hearing’
• ‘Tell me about actually going to the hearing’
• ‘How do I maximise my chances of success?’
• ‘What happens at the end of the hearing?’
• ‘A tribunal has refused my JSA appeal and I want to take the matter further’
• Leave to Appeal letter (new window)

• ‘I am going to be (or am) a single parent, and have no job’
• ‘I was on Jobseeker's Allowance before’ or ‘I’m still getting Jobseeker's Allowance’
• ‘I was on Employment and Support Allowance before’
• ‘I was in a relationship, but have recently had to leave my partner’
• ‘I am going to be (or am) a single parent, have a job, and am taking maternity leave’
• ‘I have a partner and neither of us is working’
• ‘I have a partner and they are working full-time’
• ‘I have a partner and they are working full-time, and I was working but am taking maternity leave’

• ‘I've been found fit for work and my Employment and Support Allowance has ended’
• ‘I want to know how the Jobcentre Plus goes about a Work Capability Assessment’
• ‘Please explain how the Work Capability Assessment rules work’
• WCA descriptors and scores (new window)
• ‘I need to work out whether my appeal has a reasonable chance of succeeding’
• ‘I want to know about the appeal process (and how to survive while the appeal is going on)’
• Appeal letter (new window)
• If your appeal is late (new window)
• ‘I want know about preparing for and attending the appeal hearing’
• ‘Tell me how to prepare for a hearing’
• ‘Tell me about actually going to the hearing’
• ‘How do I maximise my chances of success?’
• ‘What happens at the end of the hearing?’
  
• ‘I want to know what my options are if my appeal fails’
• Leave to Appeal letter (new window)
• ‘What should I do if my appeal doesn’t have a reasonable chance of succeeding?’

• ‘The DWP didn't get my ESA50, or I missed my medical’
• ‘I want know about preparing for and attending the appeal hearing’
• ‘Tell me how to prepare for a hearing’
• ‘Tell me about actually going to the hearing’
• ‘How do I maximise my chances of success?’
• ‘What happens at the end of the hearing?’
• ‘I want to know what my options are if my appeal fails’

• ‘I have been getting ESA for 365 days’
• Main information sources
  

• ‘How does the Jobcentre Plus go about a Work Capability Assessment?’
• ‘Should I appeal against not being put in the support group: what do I need to consider?’
• ‘How does the Jobcentre Plus decide whether I should be in the work related activity group or the support group?’
• Support group descriptors (new window)
• ‘Please tell me about the appeal process, apart from preparing for and attending the appeal hearing’
• Support group appeal letter (new window)
• if your appeal is late... (new window)
• ‘Please tell me about preparing for and attending the appeal hearing’
• ‘Tell me how to prepare for a hearing’
• ‘Tell me about actually going to the hearing’
• ‘How do I maximise my chances of success?’
• ‘What happens at the end of the hearing?’
• ‘My appeal was not successful and I want to take the case further’
• Support group leave to appeal letter (new window)

• ‘I want to know about Carer’s Allowance’
• ‘What else might I be entitled to if I’m entitled to Carer’s Allowance?’
• ‘I am single, not in paid work, and am not planning to be in paid work (and I'm too young to get Pension Credit)’
• ‘I am single and in paid work (and I'm too young to get Pension Credit)’
• ‘I am one of a couple, and am caring for my partner (and we’re too young to get Pension Credit)’
• ‘I am one of a couple, and my partner is working (and we’re too young to get Pension Credit)’
• ‘I am old enough to get Pension Credit’
• ‘What are my options if I am not entitled to Carer’s Allowance?’
• ‘I am single, not in paid work, and am not planning to be in paid work (and I'm too young to get Pension Credit)’
• ‘I am single and in paid work (and I'm too young to get Pension Credit)’
• ‘I am one of a couple, and am caring for my partner (and we’re too young to get Pension Credit)’

• ‘I want to know how the amounts are calculated’
• Disabled worker element (new window)
• Childcare costs (new window)
• Full tax credit example calculation (new window)
• ‘I want to know what to do if I have problems with overpayments of tax credits’
• 'There has been a change of circumstance that has reduced my entitlement'
• 'I disagree with the Tax Credit Office my entitlement has changed?'
• 'I agree there's been a change in entitlement, but disagree with the actual amount'
• 'I'm not sure what the Tax Credit Office is saying'
• Main Sources
  

• Personal Independence Payment compared with Disability Living Allowance (new window)
• Personal Independence Payment Scoresheet
• Personal Independence Payment Definitions
  

• 'I rent from a private landlord, and want to know how my eligible rent is worked out'
• 'I rent from a social sector landlord, and want to know how my eligible rent is worked out'
• 'I want to know how the Housing Benefit calculation works'
• Housing Benefit Applicable Amounts table
  

• main information sources

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