Community Chats | Facebook Help Center

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Community Chats

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Community chats are chats created specifically for Facebook groups. Note that they are not available to all groups (example: commerce groups ) or people at this time.

A community chat is a chat created specifically for your Facebook group, designed for real-time and more public conversations with other group members. For example, you can use community chats to coordinate an in-person event, discuss a topic that’s relevant to just some members, or socialize.

Community chats are managed by the group admins, moderators and chat hosts . As an extension of your Facebook group, community chats are not subject to the same privacy guidelines as other chats on Messenger.

If you and your group have access to community chats , you can find them directly in your Facebook group or from the left menu of Messenger.

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Find a Facebook group’s community chat

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Create a community chat in a Facebook group

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Privacy and safety in community chats

Community chats are chats created specifically for Facebook groups. Note that they are not available to all groups (example: commerce groups ) or people at this time.

A community chat is a chat created specifically for your Facebook group, designed for real-time and more public conversations with other group members.

Community chats are managed by the group admins, moderators and chat hosts . As an extension of your Facebook group, community chats are designed for more public conversations and are not subject to the same privacy guidelines as other chats on Messenger. Private conversations should be reserved for private Messenger chats. Read more about our approach to making community chats trusted spaces , including how we empower you to keep each other safe and protect your privacy.

You can access community chats from the left menu of the Messenger app and messenger.com, as well as from your Facebook group.

Unlike other chats and group chats on Messenger, community chats:

Features

Are an extension of your Facebook group and support multiple chats and channels.

Include automated features such as conversation starters, event creation, and more.

Do not currently support end-to-end encryption .

Can support a larger number of people per chat.

Management

Are managed by Facebook group admins and moderators, by chat hosts , and by Meta. Admins, moderators and chat hosts can search for and remove content for everyone in a community chat or remove a member from a community chat. Admins and moderators can access any community chat associated with their group or delete a community chat.

Privacy

Are not private because they can be found and seen by people not in the chat. For example, members can preview a chat in their private group, and anyone can preview a chat in a public group, and see its participants and content before joining. People can also be invited and automatically approved to join based on settings.

Are joinable depending on your group membership. You can’t join or participate in a community chat without being part of the Facebook group, and upon leaving or being removed from the group, you will no longer be able to participate in any of its community chats.

May still show content you’ve sent in a chat for up to 90 days after you delete your Facebook account. Note: If you deleted your account before January 2023, your content may continue to appear in community chats. However, in both cases, your content will not be associated with your name or profile picture.

May record or process information such as the content, when the chat was sent, received, or read, and other interactions with the content in order to provide, improve, and personalize the community chats product and your experience, as explained in our Privacy Policy .

Only include your activity, such as the content you have sent, in the Download Your Information tool, as opposed to the full chat history.

Safety

Can be reported to both group admins and Facebook.

Can include someone you have blocked. Blocking stops the blocked profile from contacting you individually, but it does not block that profile from a community chat you are both in. If you and the profile you block are in a community chat together, you’ll be notified before you enter the chat.

Are subject to additional review processes. When something goes against the Facebook Community Standards , Meta has content enforcement systems in place to respond. For example, we use artificial intelligence, machine learning tools and human reviewers to help us identify, review or remove content that may violate our Community Standards – often, before anyone sees it. You can also report community chats to Meta. Learn more about our content review process .

May lead to a Facebook group being disabled . Facebook may disable a group if there are multiple admin and moderator violations, which includes if an admin creates a community chat or content in a community chat that violates our Community Standards.

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Access to community chats for Facebook groups

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Use community chats

Join a community chat in a Facebook group

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Add someone to your Facebook group’s community chat

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Manage community chat notifications on Messenger

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Leave a community chat on Messenger or Facebook

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Report a community chat or content sent in a community chat

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Hide community chats on Messenger

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Manage community chats

Manage community chats in a Facebook group you admin

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Add or remove community chat admins and moderators

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Delete a community chat on Messenger or Facebook

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Create categories for your community chats

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Attach a community chat to your Facebook group post

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Add a community chat to your Facebook group event

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Appeal Facebook's decision to disable your group or remove content, and more about Group Quality

Group Quality shows you actions Facebook has taken to enforce our Community Standards in a group you admin. Based on activity in a group, Facebook may do any of the following:

Take down violating content.

Show a group's content lower in Feed if a group repeatedly violates Community Standards . Facebook may also stop recommending that people join the group.

Turn on temporary post approval for individual members or for the entire group.

Disable the group if there are multiple admin and moderator violations, which includes:

If an admin or moderator creates content (example: posts, comments) that violates our Community Standards.

If an admin creates a community chat or sends content in a community chat that violates our Community Standards.

If an admin or moderator approves violating content from a group member.

To check your group status:

Classic mobile browser experience

To check your group quality, visit Facebook on a computer or the Facebook app on your iOS or Android device.

Updated mobile browser experience

Tap

in the top right of Facebook, then tap Groups and select your group.

Tap

Manage , then tap See all tools .

Tap Group Quality .

To appeal Facebook's decision to take down content in your group:

To appeal Facebook's decision to take down content in your group, visit Facebook on a computer or the Facebook app on your iOS or Android device.

Learn how to review content before Facebook counts it as a violation of our Community Standards.

To appeal Facebook’s decision to disable your group:

Tap

in the top right of Facebook, then scroll down to Groups , tap Groups at the top and select your group.

Select Request Review , then tap Request Review again to confirm.

Once you ask us to take another look, your group will be reviewed again by Facebook. If we find we've made a mistake, we'll let you know, and your group will be restored. Admins have 30 days to appeal Facebook’s decision to disable a group.

If you don’t see the option to appeal, it could be because either another admin of your group has already requested to appeal the decision, or because certain violations of our Community Standards can't be appealed. After you've appealed a violation, you can check the status of your appeal by selecting See Details next to the violation you’re appealing.

Note:

Only admins can access Group Quality.

All items for sale also need to follow our Commerce Policies .

Community Standards Notification

When you go to a group that has Community Standards violations, you may see the notification "This Group may share content that violates our Community Standards." We show this message so you know that you may see posts in the group that aren't allowed on Facebook but that haven't been marked as removed for Community Standards violations yet.

You may also see the notification "This Group has allowed posts that violate our Community Standards."

If you see the notification, you can choose:

Review Group: Go to the group and review the content to make sure that you're ok with the content that is shared in the group before you decide to join.

Join Group: Join the group without reviewing it.

You can also read our Community Standards to get a better idea of what kind of things are allowed on Facebook.

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Chat with other admins and moderators in your Facebook group

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More resources

For more admin tips and examples about using community chats in your group, visit the Community Hub .