Skip to Main Content

    Hotspot Lending Program: Home

    A guide about how to borrow Wi-Fi hotspots from the GCU library

    Mobile Wi-Fi Hotspots Now Available!

    Free Mobile Internet for GCU Students on campus and in Phoenix Metro Area:  Mobile hotspots are available for our GCU students on campus and in the Phoenix metro area in need of internet assistance. Devices can be picked up at one of the Library Information Desks located on the 3rd and 4th floors of the Student Union.  Reserve a Wi-Fi Hotspot Device today! Our 60 hotspots can be reserved for up to 4 weeks, with the ability to renew based on availability.

    Please note that if you are a student residing in a dorm or apartment on campus, we do not recommend borrowing a hotspot as there is already a solution in place to help with Wi-Fi strength in dorm rooms and apartments. Instead, please request a port for the Ethernet in your dorm/apartment .

    Other options for Phoenix area residents: Cox and Altice are expanding their programs,  Cox  Connect2Compete  and  Altice Advantage Internet.

    How to checkout a hotspot

    Interested in checking out a hotspot device? To check device availability and make a reservation, visit the reservation page .

    You can also reach the reservations page under "How Do I?" from the menu anywhere on the GCU Library's website .

    1. Choose the button for Reserve a Wi-Fi Hotspot.

    2. Check for an available device by clicking Availability.     

    3. Choose the day and time you wish to pick up the device and click "Add to Cart & Checkout."

    4. Please read the Terms & Conditions, then click continue.

    5. Fill out the form and submit. the form includes several fields and most are required

    6. Read and acknowledge the Checkout Agreement  included in the confirmation email.

    7. At the time of your reservation, head to one of the Library Information Desks, located on the 3rd and 4th floors of the Student Union and let us know you have a hotspot reservation.

    8. Once we have confirmed the Checkout Agreement has been signed, you may take the device with you and begin using it.

    Ready to return?

    1. Return the device to the Library Information Desk on the 3rd or 4th of the Student Union.

    2. Please ensure you return all parts to the box, including the charging cord, charging block, and the hotspot, and return the entire box.

    Using the Alcatel hotspot devices

    1. Hold the power key for a few seconds to turn the device on or off.

    2. The battery indicator in the LED indicators area on the front of the device shows remaining battery life.

    3. The battery can be charged with the AC adapter or by connecting the USB to a computer.

    4. To reboot a device, hold down the power key for 10 seconds to restart the device.

    5. To reset a device, hold down the reset key for 3 seconds. All LED indicators will flash blue 2 times to indicate that the device has been reset to factory mode.

     A detailed manual is available here:

    Using the Franklin hotspot devices

    1. Power Button.

    2. Display Indicator Icons.

    3. Micro USB Charging Port.

    To use the device:

    1. Hold the power key for a few seconds to turn the device on or off.

    2. The battery can be charged with the AC adapter or by connecting the USB to a computer.

    3. Your Hotspot has a series of screens that let you view device information and system alerts. Press the Power Button (Navigation Key) to cycle through the following: 
      Home screen
      Device menu guide
      Data usage display
      Wi-Fi Name display
      Password display
      Web Admin URL Guide display

    4. To reset a device, remove the battery cover and hold down the reset button for 3 seconds. The message "Factory reset restarting" will appear on the screen.

    A detailed manual is available here:

    Need help?

    If you have questions about using the devices or about reservations, please contact the Library for help by phone, email, or chat:

    Call a Librarian Now:

    1.800.800.9776 ext. 6396641


     Email a Librarian Now:

    Ask-A-Librarian


    Chat with a Librarian Now:

    Chat with a Librarian
    Design a Mobile Website
    View Site in Mobile | Classic
    Share by: